Bank of the West Del Monte Ctr, Monterey

Went to use ATM on 9/10 and machine would not accept a deposit. In addition to that it's an outdated ATM that will not scan a check to deposit in account or show a check image. Had to drive back the next day to go into branch to deposit said check. Told teller about broken machine and she attempted at a joke with "well now you get to come inside and see us". That's the whole point. Not only did I not want to go inside I now had to make a second trip back. Being the only BOTW in the area and a broken ATM i'm forced to switch banks. We had a good run while it last Bank of the West

The staff is very friendly makes every effort to help get the business done, whatever we need to get done. The only restrictions come from top down but we know that's the same at every bank. The really do the best at the Del Monte branch.

Horrible customer service. Understaffed. 10 people in line . Always long waits. It is clearly mis managed

would never do business this bank they allowed some to take 400 dollars out of my bank account without notice and wont return my phone calls