Bank of the West Shattuck Ave, Berkeley

It's Saturday and they say the locations are open from 9:00 a.m. to 12:00 p.m. and I visited three or four locations all across town to each one of them are closed and nobody's answering the phone calls and the website still says they're open I'm going to change my bank account customer service oriented Bank

Constant problems with ATM. I used to like them, because they are small and knew their customers. But as of 2021, their ATM machine seems to be constantly broken. It obviously gets tampered with a lot. Cards get stuck and will not come back out. There are a lot of shady figures hanging out in front of the bank, which is a problem; makes doing business feel unsafe.

Be prepared for long wait times, as this branch always seems to be short on tellers. If you plan on banking during regular business hours, don’t be surprised to arrive & find them “temporary closed” when they’ve posted online that they’re open. Time wasted on the part of their customers appears to be of little concern.

This is by far and large the worst bank I have ever banked with. There are always problems with their machinery. ATM’s have eaten my money. Tellers are slow. Managers I’ve dealt with don’t care about their customers. For instance, When the ATM ate my cash they would not credit my account they would only submit a claim putting their machinery issues on the customer. I will be removing my accounts from this bank and never banking here again I do not recommend it to anyone. The problem isn’t just one branch either I’ve had problems at multiple locations across the western US. Customers beware!

Chris Kearny is wrong... this is the Bank of the West branch at Shattuck and Vine, not a Bank of America branch, which is down Shattuck about 1/2 a block to the south. I have never gotten torn or dirty bills from the ATM here, although that's just my experience... This office is far better than the El Cerrito B.O.T.W. office, where I've been jerked around and told to use the phone when my ATM card had problems... Also, in the El Cerrito office, the tellers are behind thick glass, where in this office they aren't. I understand the security concerns, but the glass makes the EC office less friendly. I wonder if some of the other reviewers are also reviewing the wrong bank's branch...

The most frustrating and disorganized Back-Office I have ever experienced in a consumer bank. The left hand simply does not know what the right hand is doing. Employees of the bank don't understand the function of the business units they transfer you to over the phone and you spend countless hours trying to get simple things accomplished that should take mere minutes. Just got transferred by my branch and was told to press the number corresponding to "Online Banking." After being transfered... there was no prompt for "Online Banking" at all. The prompt asked me to "Enter the code of the day." What "code of the day." I was never given nor made aware of any "code of the day." Why is doing business with this bank so damn frustrating?

This branch is not the same with Javier gone. He had a great attitude and understood his customers. He knew your name which made you feel like you were getting personal service every time. The new manager is awkward, no customer service skills and very inept at assisting you (she hides behind having to speak with her manager). The sad part is she was part of the staff under Javier so she has first hand knowledge of how he ran the branch. I would not be surprised if customers started taking their business elsewhere. I am seriously thinking about it.

Wow, our experiences with this branch are excellent. Don't know why others have problem. One thing is first review refers to the Bank of the West as being part of Bank of America--don't mean to hurt his feelings but it ain't! It's part of BNP Paribas which is headquartered in Paris France, far, far from BofA in North Carolina. It is 8th largest in world based on assets. Maybe that posting is attached to the wrong bank

It's a fine location but they constantly change their hours and close early.

Most of the time they are short staff, and management hides from doing anything, I always see one person doing everything and management doing nothing.. This bank needs new management.