Bank of the West Washington Ave, San Leandro

Cashier are nice, but Supervisor is rude and very unprofessional with customers and inclusive with their own staff. Discrimination is very noticeable in this sucursal.

Im really disappointed on the lack of professionalism this SAN LEANDRO BRANCH has, They tell you they have so many years of experience and will tell you everything you want to hear. They will have you sign paper after paper for overdraft fee protection and many other things so that later they can pretty much say oh no this paper was sign for this and not this. Finally the branch closes your account without notice with the excuse that the client was wrong and not them after they were the ones who clearly told you everything will be okay, to make things worse they decide to close my account a few days before Christmas (didn’t even have two months with this account) and when i told them i need my account to get my direct deposit in, i had no response from any manager until Jan 5

I have no problem with this branch when it's open. Unfortunately this, and a few other branches (Castro valley, Fruitvale), have been extremely spotty in their hours lately.

I've been with this branch of B of the W, about 4 yrs. Never an issue. Very helpful & courteous from the Counters to the Desks. Parking is usually easier in back.

Great bank been here for years parking in front and back, tellers are nice and always has coffee in morning for customers.

I'm not a customer and after my experience with them never will be. Nothing but unpleasant dealings with them and their representatives. Very uncooperative and full of lies.

Tellers are really nice, they just need to hire more. Always a long line.

Customer service never answered .. I hate this bank and I’m switching banks now

Worst bank I've ever dealt with. Full of lies. Especially the old one, Karen. Watch your back for her.

Great dealings with the merchant teller. Some other areas need to be sped up in service.