Bank of the West 2nd Ave, Niwot

Our family and business have banked here for 17 years. They are so friendly, helpful, and attentive. I missed going in to the bank during the shutdowns, as they are a friendly face in a busy world.

I love being lied to by employees. Someone who is not on my account was able to withdraw money from my personal checking. They said she had my account number which is not possible. And they cant do anything to prevent it from happening again other then being aware she's not on my account. Shouldn't that have been the first thing they did?? If she wasn't on my account why did they let it happen in the first place.

Could not ask for a better banking experience. The crew is friendly, helpful, and patient. They seem to know all clients by first name. They even got my dog water on a hot day! Definitely rank In the top 5 Best Service group I've experienced.

The ATM here wiped out my checking account and didn't dispense anything. When I went in to speak to the manager, she shrugged and suggested I call my bank. No attempt at resolution, no empathy. I have never heard of such a racket and will never be back.

The new manager Scott was un-helpful and unpleasant during our very first communication. Seems like this branch does not know how to retain the great staff members that they have had (noticeable staff turn over in the past 6-8 years). Our family has been a generational customer and after this interaction we will be banking else where. Hopefully another bank entity can move into Niwot and help the long term/Family customers. Poor Service BOW Niwot!