Bank of the West S Grand Ave, Los Angeles

Have always wanted to praise Roman S for his outstanding service when I needed help. I receive unemployment checks and unfortunately the USPS comes when they want to. Depositing checks after 4:30pm on a Thursday or Friday can ruin your weekend real fast when check doesn’t clear. Roman always extend courtesy to allow more than $100 become available immediately. Sad though before just received letter from him stating my account is closing soon with no reasonable other than deposit agreement which banks hide behind. I expected this even when I opened my Second Chance checking in March 2021. A few days after opening online I receive a call from the branch. Pretty much stating that she noticed I open a second chance checking and without looking at anything else assumed I can only apply for secure credit card. I politely declined citing I was unemployed and not a good time. The secure credit card and saving account continue all the way to June. Guess they couldn’t make money off of me because I was on unemployment and didn’t have a job. The fact it’s a second chance account already gave me disadvantages like assuming I can only apply for secure credit simply by looking at the type of account I have. The branch manager there a lady with a heavy accent, she needs to chill. May I suggest 420 and a good nights sleep? Anyway being in unemployment is not my idea but I guess banks can see that sooner or later UI checks will stop.

If you enjoy usury this is the place for you. I don’t like usury. Yet here it is. Charged me 12 dollars every month. Won’t even fight a transaction I didn’t make and tells me the card was used with a chip. Duh. My card was stolen and used and these communists didn’t return my money. They are all slaves to the federal reserve fractional banking run by satanic observers of Shabbat.

My favorite branch, biz & personal accounts here. It’s never crowded, and everyone is very knowledgeable. Customer since 2012.

Fantastic Bank. Garbage branch. Do waste your time with these people just just to another bank, they can't help you here.

I transferred funds thru their application and the money went to a different account. I lost all my money. 😭👇👎👎👎👎