Bank of the West G St, Salida

After 40 minutes on the phone with customer service I still did not get a resolution to my issue. I was told to go to my local bank to take care of what I needed, I was at the time 85 miles from my local branch. Called the local bank 4 times and no one answered at all. Customer service was totally worthless.

The lobby of this branch has all the ambiance of being a mid life failure living in your parent's basement. They close randomly. Male teller seemed off put when having to actually assist a customer.

Terrible bank! Now it's closed and we need cash for a trip out of country. Tried ATM but debit card didn't work. Called 800 # and sat on hold for an hour and gave up. Terrible!

terrible customer service. I have been trying to get a pay off credited to my account now for a month. I have a copy of the cheek sent for pay off stamped that they received the check on 3-15-21, however they state all 3 times I called them from 3/16 to 4/2 that they had not received the check from the credit union for the pay off. I have spent time on numerous calls , the credit union finally stopped payment on the first check and overnighted them another check, they deposited that check and tried to deposit the first check also both on 4-7-21. everyone I speak to can not do anything to help get this completed.... they all say i have to talk to there manager , but the managers are always in meetings ... how convenient. i have never had this much trouble paying off a loan. so now they are charging my account late fees because I did not make my payment due on 3/23/21, however they had the payoff check all along!!! WOW LOOKS LIKE THINGS ARE NOT ONE PROFESSIONALLY AS IT SHOULD BE AT A BANK.... I WILL TELL EVERYONE I KNOW OF THIS HORRIBLE EXPERIENCE THAT HAS TAKE A MONTH TO PAY OFF A LOAN- DO NOT BANK WITH BAK OF WEST - YOU HAVE BEEN WARNED.

Worse customer service I have ever received. Every representative of this branch is terrible to work with. Takes weeks for them to get anything done. Very bad work ethic and very rude. I highly recommended doing your banking elsewhere. Do not trust this bank with your money.

Called in last Tuesday to set up an appointment to create a checking account and was told the banker wasn’t in and I couldn’t set up an account until the following day and they would call to set up an appointment. On Wednesday I never received a phone call so I went into the bank on Thursday and they told me the banker was busy and they would give me a call. I never received a call again. It’s been a whole week and I’ve wasted my time trying to open an account. I’ll take my business to High Country. They got my account set up immediately today.

Very poor service! Tracey was not very helpful in resolving my issue. She was too busy trying to get off the phone because her shift was over. This whole bank is a joke and I will not be using there services!

Banked there for over 15 years and still were not very easy to deal with, with no encouraging deals. Not open on Saturday and terrible hours during week-- 9:30-4pm which totally discriminates against working folks. Do not recommend.

I drove 68 miles because this is my closest brick-and-mortar branch, to transfer from my credit card to my checking account. I was told that there was no limit to the amount of cash transfer there is. After driving 68 miles I was told there is no public restroom. I've been a customer for many years and I kept it when I move to a town that didn't have a branch because of the mobile banking. I can no longer use that to transfer from my credit card to my checking account. These are all reasons why I will no longer be a Bank of the West customer. I used to have excellent customer service I could walk in or even call on the phone and the person that I talked to knew who I was.

We have been banking at the Salida Branch for many years and have always received great customer service from Cindy and all of the staff there. They are a small branch so they have some limitiatons but, if you communicate with them ahead of time they are very helpful.