Bank of the West E Gridley Rd, Gridley

They got a 0 out of 100 , Worst bank ever !! Deposited a check in the atm on Saturday thinking it would clear on Monday but nope , I called them and talked to the manager on Monday and she said that it would be in our account by midnight , my boyfriend wakes up to check the account and they credited us 100$ , we were hoping to see our whole 1150$ in our account but no🙄 , I called them today and they put our check on hold for some apparent reason and then the manager starts saying that I have 5 overdrafts since opening the account and I said that in incorrect because I signed up for a account that I can’t overdraft on 🤯and I asked her to look it up for me and tell me what the overdrafts we’re from and she kept on making excuses saying she would have to research it and I said well then do it , that’s your job right ? That’s what you get paid for so please help me and figure it out and she just kept on making more excuses saying I could just looked on my bank statements and I told her that I don’t get bank statements and she said that she can print some out but would have to charge me five dollars for a bank statement and that got me more upset, all I want for you to do is do your job !!!!!! It is her job to check accounts and let me know what over-drafted my account but no she was still trying to get more and more money out of me , I said your guises bank is gonna close down if you don’t start doing your job right , she was refusing to help me ! I hung up and called back to talk to the bank tellers , not there manager anymore and she looked it up for me perfectly fine and got my check off hold and informed me that I only had one over draft but it was for 5 days straight, and after that she told me that they are closing my account due to non complaint from Me !!! I said you can’t close my account without my permission and they said yes we can and I mentioned that I just got my check cleared and they said I can send you a check or you can pick up a check , I said why so I can wait longer for my money! I told them that I’m calling the better business bureau and she laughed on the phone 😡🤬this bank is the worst bank ever !!! BACK TO CHASE I GO !

Great customer service today. Unlike my local branch in Oroville which once again is closed.

This is the worst bank I have ever dealt with. The staff is inept, rude, and clueless. They made independent decisions about my account without any notice or permission from me. They held my money hostage, and wouldn't allow me any remote access to the account. I would NEVER recommend this bank to anyone. Bank of the West needs to take a serious look at this branch.

I DO NOT recommend this branch to anyone! Had an account with them & decided to close my account and two months later I receive a letter saying I have over drafts when the account was shut down. Apparently they did not close down my account even though the teller informed me it was closed she even cut up my card right there at the counter. Very unorganized and miss leading.

Horrible service could not even pay my trailer payment with a credit card or debit card or I could not get set up on automatic payments . never use this place

Tina was super helpful and made my transaction a breeze.

i'm honestly shocked by the other reviews! they have always been very polite and knowledgeable in my experience. i wish there was a branch or ATM in yuba city!

Just opened an account .and everyone was very helpful and attentive to all my requests and needs . And very attractive too !

I have had very kind, competent, & helpful service here.

Efficient and friendly service. Most grateful. Thank you.