Bank of the West Elm St, Spooner

I would leave zero stars if I could. Worst Financial Institution in the World. I signed up for online statements they charged me $3 a statement because they goofed up and said they sent them, but did I get any? No. I think it was a scam. The people are extremely rude, I am going to say stupid, because they are not smart enough to be working in a bank. They do not seem to understand banking. Stay as far away from this place as you can. There are too many other choices.

I've used Bank of the West for several years, these bankers are knowledgeable and are on top of their game. If you're looking for business banking, I'd recommend checking them out.

Wish I could give this place 0 stars. Just drove 2 hours to try and cash a check. After I called ahead of time to some lady " very clear and elementary" of what I wanted. Response was.. no problem at all come in and we'll take care of you.. BS. Plus the lady from the get go was rude. Then smerked after giving my check back. A work pay check that's from bank of the West. Will not be banking here that's for sure

Wish I could give 0 stars. This bank is terrible. The fees that they charge are unjustified. I figured out I was paying an additional $65 a month just for using the atm. If you put money into your account you have to wait several days before it's even available. Don't use this bank.

We banked with them for years and then moved out of the area. We left a CD behind with them after being told closing it would be no problem once it matured. Well, now they say we have to be there in person to close it and get our money back. That is not the way to do business with people.

How on earth in this day and age can a bank have a investment person that works one day a week? Totally unacceptable. Trying to deal with the closing of my father's estate and get phone messages not returned. Email from my bank go unanswered. Not a way to run a financial institution.

They allowed someone to open an account with my SSN and when I found out about this and called them about it to fix it and they have done nothing yet that I know of. Their branch manager will not call me back he's always "busy". This account was opened a year ago I found out in January and I have called multiple times to find out whether it has been fixed or not it is now APRIL!!! They tell me he will call me back have yet to hear anything.....

Every aspect of this establishment is garbage. Save yourself the headache and go elsewhere

Absolutely horrendous customer service and no person or business should be treated this way.