Bank of the West S Holly St, Greenwood Village

Bank of the West used to be a great local bank. Customer Service has quickly deteriorated over the last 2 years. Nobody answers the local number and the 800 number means that you will usually be on hold for 30+ minutes. Not sure why things changed with them. Bummer.

I was really impressed and please with the service and communication we received upon account opening with BOTW. After going through a relationship management change with BOTW, i've been disappointed at best with the communication & customer service we've received.

I cannot say enough good things about the service I received from the Branch Manager, Chris. He was incredibly helpful during the closing of my property and went out of his way to help come up with solutions when an issue arose. Today, several month later, he was still quick to respond and address questions I had about my account. In addition he took the initiative to resolve a problem I had yet to notice. It is really refreshing to receive such outstanding service!

Went into this branch last Friday to cash a check from one of Bank of the West's customers who was finally paying back a loan I had extended to him over a year ago. I was leery of the check's worth, so decided not to run it through my account with my bank. Got hit with a double whammy when Bank of the West informed me they would charge me $7.50 to cash their own check! Now I know why I don't bank here. After a call to their home office I was informed that all of their Branches will charge this fee also. After the numerous and generous bailouts by the US Government, this is what we get in return! I'll never Bank here!!!

Needing to open a Business account I was seeking information, fee's, charges, etc. Harvest was upfront and informative of my options, and was able to easy me concerns. I was signed up for my new business account with all of my questions answered. Thank you Harvest and the GV Staff for taking good care of me.

Customer service needs serious improvement. Unmotivated staff.

Been banking with them for years and always so pleased with the service that I receive from them! Highly recommended!