Bank of the West El Camino Real, Santa Clara

While I've banked here for years, getting frustrated they allow the homeless to sleep at the ATM entry. I don't feel safe anymore going to this ATM on weekends.

All people good they are little slow but it’s ok new people in the branch they don’t know how to behave with customers I have 10 year experience

Don't come here if you're in a hurry incompetence and lack of reason will have you here a long time everyone moves so slow And in the end no help whatsoever.

When one of the tellers is done with a customer she pretends to finish some work and ignore the next customer (me). Not even saying the next teller will help you.

Thanks to Melissa for taking the time to call back, for being courteous and taking ownership of a problem that was not of her or branch's making. Five stars all round!

Had to wait outside in a line, only 2 tellers open.

Great people in a convenient location!

I would leave 0 rating if I could. The manager here is not helpful at all. I called the day before to confirm with Yvette if they do signature guaranteed and they said yes if I have account w them. I came here today and it turns out they couldn’t and told me to go to my home bank to verify signature. I opened account online so I didn’t even know where my home bank is, if they told me in advance, I wouldn’t bother to waste my time to come here. Rhea is actually more helpful than the manager, Yvette. The manager acted like she doesn’t care about customer and left for lunch (even thought I overheard the conversation that the lunch is at 11:30 and it was 11:10 at the time) while I was waiting for other banker to give another solution. She left so even if they can verify my signature, I need to come back for her signature! What an attitude! At least give me solutions before saying No to customer!