Bank of the West N Almaden Ave, San Jose

This place is horrible. I have banked in West Virginia, South Carolina, Pennsylvania, and now California. This Bank of the West is the most unprofessional and unhelpful bank I’ve ever been to. From the branch manager “Miguel” to Ricardo to the supervisor Jonathan. They closed my account because I work in the cannabis industry. They wouldn’t leave it open for another 1-2 weeks so I could receive my tax return. Even though I’ve been with them almost a decade. They closed the account immediately and didn’t even give me a week to get my finances sorted out. AVOID BANK OF THE WEST AT ALL COSTS! Go to Tech Credit Union, BoA, Chase, anywhere but here. Trust me. This fiasco is such a pain in the neck for undisclosed reasons, for not doing anything illegal.

Bank of the west is a trusted institution with great CD rates over the years. I have been a customer since 1990, two checking accounts with Gold Lines of credit. I frequent this once often and everyone has and is very helpful and friendly. I love that I can write a check, for an amount over what I actually have in my account and instead if it bouncing my check, Bank of the West covers the check (purchase) and it's not considered overdrawn; it's automatically drawn out of my Gold Line and line of credit. It used to be $2 transaction fee but I think now it's $6, least time I checked. Then I pay interest on the amount. It has been a LIFE SAVER for me. Thank you Bank of the West. Another perk,is that they have several drive through branches SJ Ca. They've been closing the drive-throughs which is difficult when you're disabled. Please don't close them!!!

Everyone who works here is great AND they have quarter rolls which is great!

Worst branch. The people that work here including the manager have the worst attitude. It's amazing how this bank acts so rude and arrogant, but is still in business. Do not come here to waste your precious time. Go to another bank or branch.

Worst bank ever. Mobile app doesn’t work, Zelle doesn’t work...Never even think to try the opening account bonuses!! Rip-off 😡