Bank of the West Campo Rd, Spring Valley

Great bank. Personal service with a smile. Great staff! Jean and Denise in particular are so wonderful and professional.

Went in for a wire transfer right at noon. Filled out the form and was told by a senior service person that I needed to start the wire now because she was going on lunch at 1230. I told her it would be about a minute for me to contact my loan officer to confirm the loan information and make sure I wasn't get scammed. Was told that wasn't acceptable, that wires take at least 20 minutes, and I needed to leave because the branch was closed for lunch. Was offered to return at 130pm to complete the wire. Getting everything right on a refi can be difficult with all the moving parts involved and that is compounded by someone who preemptively shuts down a bank branch almost a half hour before they said their lunch starts. Been a bank of the west customer for well over a decade. The lack of branches in San Diego was difficult to deal with but it has always been my bank so I stuck in there but it's time to move on.

The automated sign out front displays the temperature about 5 degrees warmer than it is, and the time is shown 1 hour and 10 minutes ahead of the actual time. If they can't do this right, how reliable are there other services?

Denise, the banker is super professional and friendly. Been banking here for years and will continue to do so!

This branch is by far the worst one I've been too every one working here looks like an ex meth head.

Very nice bank and great staff.

The worst by far branch. Keep away from.

Super good service and friendly staff a clean place too

Horrible treatment and worse people. They lie with all the products they offer.