Bank of the West Bentley St, Waterford

Been banking here for over 15 years 25 total with this bank. The drive thru is super slow. I sat the 3rd car in for 45 min before being helped. I just don't understand why they don't have a full time window agent. I can go to any other branch and be in and out within 10 min. Makes me want to change banks.

Worst place in the world. You receive money then it disappears. They do not answer calls at local branches and when they do they tell you to call the 1800 number. It takes the 1800 number 2 to 3 hours to get to you. They tell you one thing then do another. I absolutely hate this place and I hope you choose any other bank. They are not good at all. Not to mention it takes them a month to transfer money from one account to another. Within the same bank....

They seem to have issues comprehending what's being asked each time I use this bank, otherwise they aren't able to help with what's being asked yet somehow at 2 other branches I use, they'll do exactly what I'm asking with zero problems. After venting about this bank it seems I'm not the only one regularly having a bad experience at the Waterford branch..

My husband and I have banked here nearly 20 years and have always been politely received by the staff. We especially appreciate the help we've received from Laura Lopez branch manager.

This Bank is a very small operation and literally would flag any suspicious activity and close your account IMMEDIATELY and FREEZE your money indefinately. STAY AWAY. They recently flagged my EIDL loan and sent it back to SBA as suspicious and now i have no way of getting my 40k loan which is much needed for my business to survive Very bad staff and bank manager is very rude

I banked here for about 8 months their fees are so high! This branch has the rudest customer service though. I would NOT recommend this branch or bank at all.

They are really friendly And helpful. I just hate waiting in line.

Fun fact きんこ is japanese for bank

great staff and are always friendly even when they are busy

Takes forever if you go inside.