Bank of the West S Garfield Ave, Alhambra

Hello, I am less than happy with this branch. I contacted this branch to handle an online matter. I was hung up on by the manager. (Jennifer) She never called me back, and I spoke to several reps there that lied about info. The carelessness that was displayed by the associates that I spoke to makes me not want to bank with B of W. I see why the reviews are bad.

I went to the branch opened a CD 10/11/2017 when I received a promotion coupon from the bank with 2% interest rate. Ms. O processed all paper work, she folded, put in a folder, and gave to me. 11/11/2018 was mature day, I supposed to get a renewal notice by mail and email according to account setting, but I got none. The CD was renewed automatically with 0.2% rate or pay 3% of principal for early with draw penalty. I also found out I did not get 2% rate I supposed to get but 1.5% for previous year. I talked to the manager, he denied that the branch had opened CD and did not answered me about the mistakes of renewal notice. I cannot trust this branch anymore.

I went into this bank to try to open an account, after spending one hour opening the account the banker who was helping us made a mistake in the DOB and preferred names and he wanted us to come back another day. Unfortunately, I could not spare to spend more time driving around another day for a mistake he made. I told him I did not want the account open, and a week later I come to find out he opened the account without my authorization. I never signed for an account. I told him to cancel the process yet he still went forward and opened my account without my signature. Shady bank.

Highly recommend. Bank of the West is not your ordinary banking or financial institution. Staff personalized your needs to the financial services that the bank offers. My banker Deanna O contacts me when the bank is offering promotions that meet my banking needs.

Very professional and responsible, nice staffs

Great group of people. Very friendly and helpful. The branch is very nice.

This bank is super clean and quiet, helpful staff.