Bank of the Sierra E Main St, Visalia

Bank of the Sierra has always helped me with any need or problems that I've experienced. They're not only helpful but expedient. They always exceed my expectations.

On June 1st I went to the branch on Main St. In Visalia which is where I bank. I got there at 3:05 expecting the bank lobby to open. Why not, the lobby was open just a couple of weeks ago. I saw a line of customers lined up outside and thought, why are they lined up outside? I'm going inside, I'm not standing outside in 103 degree heat. I got to the door and it was locked. I was shocked. I knocked on the door repeatedly. Finally, the branch manager opened the door and I asked her why the lobby was closed. She stated that the lobby closes at 3pm. I pointed out to her that the business hours on the door state that the branch closes at 4pm. She pointed to a flyer next to the door saying it states 3pm. I read the flyer and it did not have anything written on it regarding closing at 3pm. All the meanwhile, about eight of us were standing outside in 103 degree hot weather. Even an eighty year old gentleman in a wheel chair was outside in the heat. I am very disappointed in Bank of the Sierra's lack of customer service. I also spoke to the regional manager only to get the "I am so sorry and understand you are upset" answer to which I am sure nothing will be done about it. I don't understand. I also bank at another bank and customers don't have to wait outside. I gave 1 star only because I had to to leave this review. Even one star is a far stretch. I'm sure I'll be closing my business accounts soon.

I was getting a little irritated with the mooney branch, so i then just started using the main st office and i delt with The clerk Carrie and she was so helpful! I will from now on use the Main st Branch for all my banking needs. Thanks Carrie you were very helpful amd professional!

This is the worst bank I have ever used. They have the most archaic banking policy I know of, especially their deposit policy. Their debt card Mastercard is mostly useless; it cannot be used for credit purchases. I had trouble with my mother's account even though I was signed on the account. I simply cannot imagine a worst bank.

weekends off and other really small holidays. and the way the security is being sent to a lot of different people having another bank is really in the options. it's sad i've gotta get things done.

Can't trust this bank with my money to be available to me when needed!! I deposited cash 2 days ago and it's still not available for me.

I love the service and the employees.❤️

Excellent customer service and your always greeted with a smile

Not to bad but definitely not worth 5 stars