Bank of the James - New River Valley S Main St, Blacksburg

Heather Nipper was a pleasure to work with when I was securing a loan to buy my first home. She explained the whole process and worked closely with my realtor to help me get a home I could afford. She kept me updated weekly from the start until closing. I highly recommend Heather at Bank of the James.

My husband and I recently purchased our first home and working with Jennifer Holdaway was such a blessing. Jennifer came highly recommended when we solicited feedback re: mortgage lenders. We were complete novices to the process of home buying, so we really needed someone who was willing to answers lots of questions and help us navigate everything well. When we met Jennifer, we instantly knew that she was perfect to help us with our mortgage. She stayed past her regular business hours to meet with us to accommodate our hectic schedules and patiently walked us through everything. She is warm, inviting, and so very patient. I had no less than hundreds of questions as we were moving through the loan process and it didn't matter what time of day or night is was - Jennifer always answered me within minutes. One evening in particular, I was worried about something with the loan and sent a message to her on a Friday evening at 7 p.m., not expecting at all to hear back until Monday. Within minutes, Jennifer called me to talk through my questions so that I could have peace about everything going into the weekend. Those little things matter so much to me and they are a huge part of the reason that I recommend working with her. While there are probably hundreds of mortgage lenders that your family could choose to work with, working with someone like Jennifer means that you have access to someone who is going to be available when you need her. You aren't going to call a huge corporation and get put on hold when you need your questions answered - you'll have access to a real person who is part of a local business and eager to help you. One thing I've learned about Jennifer throughout the process is that she has a heart of gold. She really does care about her clients and it makes a world of difference in a transaction this significant. Thank you Jennifer for everything!! - Lauren and Katlin Shelor

I am a local realtor. I just had the pleasure of working with Jennifer Holdaway for the first time. I met Jennifer a few months ago and spoke to her several times since then. I could see that she is passionate about her career as a lender at Bank of the James. I knew that she would treat her clients great and be available to them as much as possible. My client was in a unique situation where she needed to close on her house soon. She spoke with Jennifer and immediately notified me that she wanted to work with her. As I expected, Jennifer was always available for texts, calls and emails. She answered all of our questions promptly which made the process very pleasant. More Importantly, Jennifer was able to close a VA loan in just 23 days! That’s a record for me! Awesome job Jennifer! Chad Eversole RE/MAX 8

Heather Nipper was awesome. She helped me with the loan process and made everything quick and easy. She was there for every step of the way. Couldn't have done it without her. Thanks again for all you do

Working with Heather was a great experience. Everything from start to finish went smoothly. She keeps you informed and updated with any change. Wonderful experience. I recommend her to anyone looking to buy or refi.

My husband, Matthew Gusler and I recently had the pleasure of working with Jennifer Holdaway with Bank of the James for the purchase of our forever home. Jennifer was amazing at keeping us updated with the proceeding of our home loan. She also helped us secure an outstanding interest rate when other Mortgage offices turned us away. We highly recommend you see Jennifer at Bank of the James for all your Mortgage, loan, or banking needs.

Jennifer Holdaway was amazing to work with! She was very professional and flexible with her schedule. She went above and beyond to meet our needs by getting us the best home loan for our family. I would recommend her & the Bank of The James Mortgage to anyone looking to purchase a home in the NRV.

We got our most recently mortgage from Heather at Bank of the James and she was great! She's responsive, keeps you in the loop, stays on top of the whole process to make sure it rolls along as quickly and smoothly as possible, and ultimately makes it all easy.

As a first time home buyer I can honestly say working with Jennifer Holdaway through Bank of the James to buy my first home was an awesome experience. She kept me up to date on all of the information that I needed and consistently answered any questions I had (and trust me I had A LOT) quickly and clearly. She explained the loan process and helped me get everything I needed to close with no money down. She helped me get a great interest rate as well. I just showed up, signed papers, and got my key. Buying a home can be scary and she eased my stress with her confidence and knowledge of the loan process. I highly recommend getting in contact with her if you are considering buying a house because she will make you feel very comfortable and prepared!

Jennifer Holdaway was excellent to work with and went above and beyond for us while we purchased our new home. Not only is she great at her job but we also established a great friendship.