Bank of Oklahoma State St, Muskogee

Put your money in here, it's all good. BOK has your back.

My wife and I have purchased 2 homes using Bank Of Oklahoma, we even refinanced both. This was what I thought a great mortgage institution. UNTIL!!!! We were on vacation and family matters when our pay off was suppose to happen. The final payment was less than the normal payment and instead of them taking the money out of our account since we had automatic deduction. They sent a letter letting us know it was less. We weren't home to see this letter, so Bank of Oklahoma turned my wife and I into the credit bureau as being over 30 days late. (Last payment wasn't even $400) Yes you heard me. We paid EVERY month on time NEVER being late. Gave them well over 100K and this is the way they treated us. I can see you needing our permission if the last payment was OVER the payment amount we gave permission to be taken, BUT this was a lesser payment. When we returned home and saw the letter my wife asked if they would take the bad report back, the answer was NO, you have to take it up with the Credit Bureau. Then when I failed the disagreement with the bureau, Bank of Oklahoma stood by the over 30 day late payment. My credit score dropped from 820 to 764 all because of this. You would think that a customer with a PERFECT pay status would deserve at least a phone call before doing this, or at least they would drop the late when the credit bureau asked them. I will NEVER use them again and Warning to you, DON'T EVER USE THIS INSTITUTION for MORTGAGE!!!!!!!!

Was a great bank before Covid. Then they closed some branches down. The other two locations (Drive Threw Only) in Muskogee be prepared to wait in the drive threw line 15/20 minutes and don't expect them to help you after 5:00 PM. You will get turned down. Sorry we are closed. HAHA. After waiting 20 minutes in line to get there. I don't recommend this bank to anybody.

they do their best to help you in situations that are out of your control.

Olivia was very friendly and pleasant. I really appreciate the way Bank of Oklahoma goes above and beyond the things that help with making my life go smoothly!

The purchase & refinancing 2 homes, with Bank of OK, 5 months ago, my spouse, Kenneth Diggs, was not pleased with his credit score. This was due to a final payoff of our Mtg acct while on vacation and didn't receive the notice. His account was corrected and I assumed mine was also, since we are on same account, . Now trying to purchase another house, my credit score is also lower. I also need my account corrected ASAP!!! This is not good especially after direct withdrawal of payments to this institution since 1996. Review my husband's review 5 months ago...same applies with me... I will never refer anyone to this institution for a home mortgage again. After paying off 2 homes and never late, this is not the way a good customer should be treated. Customer service is definitely not their goal!!!

I'm from N.C. and I'm use to excellent customer service. I was disappointed that I wasn't greeted when I came in this bank and when I got my cash back I have to request a envelope to put my money in....😶

My company uses this bank. They have changed in the last several months abd it has been downhill since. 30 minute or longer waits and lines extending past the parking lot.

Great experience people were very helpful

The older teller woman is rude and not helpful at all