Bank Of Commerce Main St, Columbus

What is the point in building a history with a person if you need a loan and your history isn't entered into the equation. I've bought numerous vehicles.over the years with a certain person. Loyally and faithfully did I show up every month and made my payments. I never once missed a payment, and I recently paid off my truck. Yet I was turned down for a loan. This man knows my history. This man has given me loan after loan after loan, and has never had to call and ask where my payment is. I just think with that kind of history with a bank, I should be able to walk in there and borrow money no questions asked. I get credit ratings.... and even so my credit score is good. So please explain to me why I was refused. What ever happened to customer appreciation. There was a day that it was worth it to build a history with a bank. Isn't that what about... I don't like talking bad about anyone, but my feelings are hurt.