Bank of Canton Washington St, Canton

I have been a customer of The Bank of Canton for over 50 years. During the entire time, their customer service has always been beyond exemplary. Call them up and a real person answers the phone right away. Try getting that with any other banks. Branch managers Juan and David are over the top customer service oriented. David spent much time and effort assisting me with my PPP applications. Juan is always available to assist in personal banking matters. All the tellers are friendly and the staff that is there today will be the staff that will be there tomorrow and the next day. If you are looking for world class local service with all of the features and benefits of the regional and national banks - I HIGHLY recommend The Bank of Canton.

I live at home with my parents. I tried to get some alone time during the COVID-19 pandemic. The library was not open. So I sat in my car in the parking lot, and someone from the bank called the police on me for looking suspicious. Edit: It was nice of the bank to respond. Do you care about my safety when you call the police?... The parking lot signs are unclear because there are three loosely connected parking lots in the area, and it is unclear which one belongs to the bank, and which one belongs to restaurants nearby. Thanks for the polite reply anyway. I gave you guys more stars.

I had a very negative experience with the mortgage lending department during a refinance loan. I was told by Dee Reddington that my refinance would be "no-cost", and that all I was liable for was a $350 appraisal fee. Somehow, through numerous smoke and mirrors that would be incomprehensible to anyone without years of experience in the industry, my "no cost" refinance ended up costing me $3,500 on the day of the closing. No one from the bank bothered to explain this in plain English. In the end it worked out, but only because the closing attorney walked me through it. Bottom line, they don't really care about the customer, they just want their fee. Adding to this, they made an error on my form 1098, forcing me to amend my already filed tax return and pay back a portion of my federal refund. All they could say was "Sorry, talk to your accountant". They've since tried to have me refer them to others with cheap gifts and flowery cards. Not a chance, in fact I now actively discourage others from using them and will continue to do so. I've had much better experiences at much larger (Wells Fargo, Chase) lenders than at this small, supposedly customer friendly establishment.

Rude staff horrible hours and the ATM is very unreliable especially when it says you have to fill out an envelope with your information to make a deposit and then it times out and the bank accuses you of fraud because you couldn't get the envelope back in the ATM in 30 seconds I didn't even try to make a transaction after and once again they tried to accuse me of fraud the next day even though I've never had a negative balance or tried to spend any money out of my account until I spoke to them they still froze my account and my family has done business with them for three generations it's a joke especially when they explain to me that you don't even have to fill out the envelope but it says you have to on the screen I will be changing banks soon this was such a major inconvenience especially because I was traveling the next day and they took my ATM card so I had nothing to travel with I don't understand why it was a very small deposit and I had way more money in my account than the deposit was there was no need for suspicion and they make it very difficult for you to check your balance over the phone when they're closed it's nearly impossible to find the number to check your balance and then they want all your information like I keep my account number on hand most banks would just ask for your ATM card number and your pin it's like they enjoy making it difficult to access your own money it will be worth the effort of changing all my direct deposits and routing numbers just to get away from this bank I've had enough I will not keep jumping through hoops like a trained animal just so I can use my own bank account I hope you guys enjoy losing several customers over one minor issue that you guys blew out of proportion none of my friends or family will use your bank ever again I could keep going with a list of complaints but I think that's enough avoid this bank at all costs unless you want to be treated like a criminal they do not live up to the Canton name or level of integrity I'm done with my rant now

Staff is so nice, always remembers my name and my Dad. Never had any issues with banking here.

Seemed annoyed with having to answer questions