Bank of Ann Arbor S 5th Ave, Ann Arbor

This bank is absolute trash and I've only been apart of it for 12+ hours. I have banked with 1st national for 10+ years and was unaware of the merger. Now it's merger weekend and I cant access my money and all branches and customer service phone #'s are closed. Real smart to plan a merger when no one can help. You can't cut people off to their money like this. Seems like this bank cared more about their new fancy signs than making a smooth transition for their customers. I will be changing banks immediately.

This bank is a poor choice for small business owners. They are about a decade behind in capabilities and cash management services and they charge very high fees for routine business processes that are free at other banks

Bank of Ann Arbor does so much above and beyond what a bank is expected to do. Always friendly, patient with problems and questions, contacting me personally when an account is overdrawn, mercifully waiving fees. In every exchange I feel like I am dealing with a real human being; like a good neighbor, who seems genuinely happy to help. The branches are clean and attractively laid out, even down to the little touches like locally-sourced coffee, granny smith apples, and treats for my kid (always offering it to me first). Not to mention how much they support the arts in our local community which, as an artist, means the world to me. I love banking at a place that is so invested in the heart of Ann Arbor.

Bank of Ann Arbor is genuinely committed to serving its customers with the highest level of service and attention. As a local business owner, I have both personal and commercial accounts here. Over several years I've consistently experienced friendliness, professionalism and a desire on behalf of everyone at Bank of Ann Arbor to deliver exceptional service.

This is the worst bank in Ann Arbor. Terrible customer service. They seem to be more concerned with coming up with ad slogans, which have become unbearable as well as mildly offensive, than they are with serving their loyal customers. If I could give less than one star in this review I would. Take all business elsewhere.

Used for a home refinance and they somehow calculated the incorrect payoff amount, which resulted in a loss of funds for us. Would not recommend.

The lack of interest the staff and management has for a small business customer is sad.

Staff are super friendly, and theres coffee!

ATM always seems to be broken…