Bank of America (with Drive-thru services) Oswego Rd, Liverpool

I went into the branch with my MIL to add a beneficiary to her account. I drove over an hour to get there one way and apparently they got these new readers attached to their iPads and the very nice man that helped us wasn’t able to get it set up properly to verify our identity. He said they have been having problems with them over the last few days. He went to get his manager to “override” the authentication but she said that she couldn’t do that and was unable to assist us further. My MIL had her debit card, valid ID, and other forms of identification with her. We were told we could come back tomorrow and try again. I am unsure why someone in a “manager” position would treat their customers this way. She then said we could just call customer service and they could do it. How could someone over the phone help us when we were there with multiple forms of ID but over the telephone can somehow make this process work? There wasn’t anyone in the bank or the drive thru. She could have had a more human response and took the extra time to assist us as we spent over two hours in the car and it wasn’t our fault the readers were not working. My comment isn’t about the nice banker that tried to assist us but more about the manager and how she handled the situation. Very disappointed with my experience and the lack of service.

Showed up 45 minutes after the posted opening time and the doors were locked, lights off, nobody around. Nobody answered the phone either. Not a great practice to have business hours you don’t follow, especially when we drive 25 minutes to get there… EDIT FOR REPLY: The fact remains that no signage was posted, others with confirmed appointments were waiting in the parking lot, and the website with the “most up to date info and hours” claimed it was open. Nothing anywhere indicated limited hours of operation or temporary closure. This was an oversight by management.

Went to the bayberry location this morning. Excellent customer service! I so appreciated the time and effort both ladies put in to help my son with an old account. And the young man who also works there was must really enjoy his work. He was singing to the music! Really made for a stellar experience. Thank you!

Ordered euro money and said to pick up 2-3 business days. I get a phone call to pick up money on 2nd business day. I go to pick up money and it’s closed then go the next day and closed again. There was sign posted on door saying closed sorry for inconvenience. I was already leaving to Europe and never got my euros. It’s happened multiple weeks. Don’t waste your time find another bank that’s open Monday-Friday.

Bank of America has become trash. Zero customer service, zero loyalty to 20 year customers. Absolutely the worst in the banking game!

2 tellers sometimes but the other teller stuck on doing am deposits from over night box. Other teller to handle customers waiting in line but Lol ghostly lobby Im usually the only one waiting in line. The one teller does a fast good job but that manager should instruct that night deposit teller to stop her transactions and offer to accomodate a customer waiting. Because the woman in front of me was doing a lenghty am business deposit.

The service, courtesy, professionalism are unbeatable at BOA when compared to other banks! At BOA, Associates understand and care about their customers. I am not treated like a number each time I go to any branch. The tellers never say to me: "next!" when I am waiting in line. Instead, they seek my attention, make eye contact with me, smile and make themselves available to taking care of me. They make me like I am the most important customer of the day, and they "have all the time in the world", especially before closing, they don't hurry you up. That's why I am never apprehensive when I go to my bank in any State! I always leave happy, like I have taken care of a burden. Thank you!

Literally no sense of urgency for customers waiting. 1 Teller working on a Saturday with a line of 9 people waiting and the teller rather have unnecessary conversations than to be efficient and move the line along. Meanwhile we watch one lady simply watch and greet everyone as the line kept growing. There has to be a better system in place

. I think its horrible you dont have a drive up teller outside to handle transactions. Today I fed the machine with $180 in 20's for deposit. I was being screamed at by someone behind me. "GO INSIDE AND DO THIS" What is the point if we are going to be harassed by other customers for using the service outside to deposit our cash? You are losing business because your lines inside are too long most of the time. If we use the ATM service outside people are angry and don't want to wait. SO what is the point and what is the solution. ??? You are Bank of America and much more is expected. This is probably the worst service at any bank in town.

2:45. Stopped in to fix my in laws accounts. No customers in line. Some guy standing around doing nothing. He asked if I had an appointment. I said no. We could get you in about 4:00. I said have a nice day. No time to wait. Leaving the parking lot, saw him standing around doing nothing again so I flipped him off and left!!