Bank of America (with Drive-thru services) Kimball Ave, Yonkers

I see the prior negative reviews of this branch. My wife and I have had an entirely different experience and were pleasantly surprised. We understand a new branch manager (Jennifer) arrived a few months back and that along with other staff / developments may've changed things. In general we've found customer service and staff attentiveness in Bank of America to be better than in the other major banks where we have dealings / accounts. We chose this particular branch because we had moved recently, it has a nice parking lot with suitable location, and the other branch in CT where we also had a safe deposit box is closing soon. In our visits here, the staff including manager Faye were pleasant, attentive and went to extra lengths to see if we could also get a safe deposit box (they're getting more and more scarce at all banks, we'd found). Yesterday we found the person taking care of customers as they walked in to be the branch manager Jennifer herself, and then she took two hours to personally help us (juggling her other responsibilities and customers of course) among other things to get a new safe deposit box. In this time we saw other customers including an elderly disabled man being well and pleasantly taken care of, too.

Like come on always got to wait 45 mins to talk to a teller meanwhile all the reps are helping ppl use an ATM. You guys are one of the most busiest banks in the area and for some reason u guys constantly have 1 tell up front and there’s never changes when the line is literally out the door. Would of have put no stars but it requires to me at least put 1

Only one teller on a friday morning!!! Ridiculous One teller no one at the reception one guy stuck in an office oblivious of what is happening outside..... absurd and to top it off no hundred dollar bills!!! Seriously. Bank of America take charge and make changes so far you just lost me as a customer.

I walked in this location and waited for someone to help me Stephanie was great at helping others coming after I walked in after explaining why I was there she asked me to wait for help and then after 15 mins tells me that I need to comeback and set up appointment.. This would have been a much better experience if she told me this from the very beginning

Never used this bank for transactions is only one teller for seven peoples

There is always one teller despite having over 5 service windows. For all the fees that are charged on customers accounts, BOA should at least give its customers better service.

Every time (no matter what time of day) there’s only 1 teller and a line of AT LEAST 8 people. This location should be staffed better considering they have 6 teller windows. I should not have to be in the bank for 30+ minutes for a simple deposit. When other customers get frustrated, the staff does not seem to care. I am NOW making a complaint because today I went in where elderly people where standing and waiting for a very long time IN ABSOLUTE pain. That’s not fair and should NOT happen.

Consistently takes a significant amount of time waiting on line. 6 windows but usually only 1 teller at a time? They’re nice enough people but I’m not sure how they stay open with lines often exceeding 15 people.

I would give it 0 stars if I could.

Always along line for the tellers. Drive thru is broke all the time worst branch that there is.