Bank of America (with Drive-thru services) Baron Cameron Ave, Reston

I moved to Reston in Jan 2015 and not happy that this is the closest branch. To avoid monthly fee I have an electronic only account. The walk-up ATM is inside the branch and not available when closed. There are two drive-thru ATMs, but in a single lane. When I do use the drive-thru ATM, you must wait until both cars complete transactions before you can proceed. When I walk there, I am not going to stand between cars so I can use the drive up ATMs. I go to the ATMs only twice a month and at least 4 times in the last 6 months the ATMs have been down. I suppose it could be coincidence, but I never had issues with my previous branch in Leesburg. They had two walk-up ATMs that were outside and accessible when the branch was closed.

5 employees, but only 2 working and 3 in hiding. No shortage of customers, though. What a joke.

Easy access to drive-thru ATM. Bank inside actually kind of slow service. Never enough tellers and this is my home bank. But service is great after the wait.

Very slow service. Even with just 2-3 people, it takes over 30 minutes for the slow clerks. Also, why have a local number listed if noone will actually answer it. No way to get in touch with anyone here over the phone. Truly lethargic service.

Bank of america's fees are a bit high (you can usually avoid them though if you are active with the bank), but they have have impeccable customer service, especially this branch. If you need a brick and mortar, Bank of America is fine choice.

Clerks are very slow, can not speak English, and are not friendly. Regularly, does not have enough clerks on duty to support the amount of customers. Very long wait lines. Will not go back, if I can help it!

If I can give a zero star I would. They make you wait hours even though you have an appointment. The manager has no smiles and no manners. Very sparsely staffed. Just go somewhere else to bank.

I wanted to open a new account today at 9.20, the person at the door said tomorrow only:(( Ok I left in cross the street to open bank account in United bank-no problem!

Long lines. Very long lines. The very nice Bank Teller told me that BOA has just fired a bunch of tellers. So expect this to become just like Walmart. Bank of America...the Walmart of Banks!!

Very long wait to get a simple cashiers check. One person at the counter. Multiple people left line to take their business elsewhere.