Bank of America (with Drive-thru services) Newtown Ln, East Hampton

I went to this location to open an account with them and this is what happens, I was welcomed by a pleasant lady by the name of Devon she asked me how she could assist I explained to her and she told me that I would have to wait for 30 because I did not set an appointment. The fact that I went there and was tended to and Devon greeting me I can say from experience that's good customer service. With the mobile app and it great features also help to ehance the wonderful experience of being a part of the bank of America family. I rate them as a 4 star because I think that there is room for improvement. Thanks for reading.

My husband and I made an attempt to deposit an irs check through the atm and unfortunately was returned. When we went to THIS SPECIFIC location to deposit this copy of a legal check that they themselves sent us through mail, they denied taking it and said “it was non negotiable”. Our OWN bank suggested to open an account with another bank to resolve this issue because they couldn’t; they took very little consideration to how covid-19 was affecting us and how depositing this check meant a couple more bucks in our pocket to make ends meet. Shortly we went to another Bank of America location and within seconds we’re able to deposit our check with NO questions or hesitations. ROBERT, showed very little lack in helping us despetie our genuine behavior and cooperation. As manager of this faculty he failed terribly in even providing us with some remorse. My OWN BANK failed me, I hope you see this review and work on yourselves sincerely.

been with this bank for many years but sad to say these people that work there are rude and not caring for the customer never enough help wait at the drive thru for 20 min. And have complained before about this bank and of course they don't care look at there other google reviews and you will see what other people are saying !

Jessica Barros was very friendly and professional. This branch needs more employers like her!!!

Horrible telephone system, no live person, no option to speak to a live person, If you press zero, they say sorry we could not help you and hangs up. Disgraceful,

Horrible wait times! Short staffed as well.