Bank of America (with Drive-thru services) Kirby Dr, Houston

I came to this Bank of America branch to open my first US bank account. It was an excellent experience. Adrian guided me through the process extremely patiently and thoroughly. I especially liked how he even guided me through downloading and logging onto the BoA App to ensure I could easily do my own online banking. Seems his professional and kind demeanour are much like the other staff members at this location…the female bank teller who I spoke to after was also very good. Glad I chose to come to this bank branch!

Bank of America is the worst bank to bank with. This bank in particular has the worst customer service, I was told to wait while the tellers were finishing their conversation. While there was no one in the bank to begin with I had to wait to until the had completed their personal conversation. The ATM is a different story while trying to pull money out of my account it replied there is a certain limit per “transaction”. I then put the maximum amount for that certain transaction then it replied I’ve exceeded my transaction limit! I haven’t pulled anything out today! This bank is the most ridiculous bank with poor customer service.

Wasted an hour of my time making changes to my account so I could deposit a check. Turns out changes weren’t made and the check hasn’t gone through. Business advisor has no idea what she’s doing.

I am newly arrived international student so, today i went here to open my new bank account services here is too good and fast staff is very friendly. My documentation was done by adrian gonzalez he guide me about everything very friendly and professional person. Best bank 😃😃

Excellent service and experience. Vitor Burk was so helpful and kind. Also speaks Portuguese and Spanish, which is a great plus.

Vitor Burk is kind & very helpful. I was having such a tough day. He helped me open my bank account. He was fast & efficient. He was well dressed & sharp. He provided phenomenal customer service & Resolved my issue. Thank you so much Vitor for being a wonderful & Super b Banker.

I thank the staff and Vitor Burk specially for helping me out to open an account. He is extremely diligent, well articulated and makes sure the customer experience is hassle free. I had a great experience here. Thank you Vitor.

If I could give a negative star I would . I wasted so much time in line . When I tried to withdraw cash I showed my passport and they alleged it wasn’t enough. It’s a passport it’s a valid Id. Don’t bother stopping here if you need to withdraw large amounts of cash . Manager didn’t even try to help .

A young banker, Kevin Vasquez, helped us with what I thought was a complicated change of trustee for a trust, Kevin rocked through the process. If this is being recorded, Kevin, you are underpaid!! Thank you for your help today.

Selena was very helpful and professional. Helped with setting up my account's new address and spoke to me about new banking options. Very knowledgeable and friendly.