Bank of America (with Drive-thru services) N Congress Ave, Lake Park

This is the worst customer service I have ever received at Bank of America after being a preferred customer for 28 years. You should always treat people like you would like to be treated. How can the staff be held to a standard when the assist manger doesn’t know how to provide the proper customer service…not good at all!

Absolutely terrible business banking experience. Kuwanna, the general manager is about as bright as a bag of rocks, and will attempt to raise issues/challenges where none are present. She wouldn't create an account because the signatory for the articles of incorporation wasnt the company itself. In what world will a company be signing for its own incorporation?! Putting this lack of common sense to the side, her customer service skills are severely lacking. If you need a branch to help with your business banking needs, run away from this location fast. I feel for her team.

This is the absolute worst bank branch I’ve ever dealt with. There are never more then two tellers having to work with a line of people inside and outside. The average time a day I spend waiting is between 20 and 45 minutes. The managers that work inside just try to pull people from out of line to use the inside atm. I’ve been asked out loud how much money I need to withdrawal and when I said it was over the allotted amount through the atm I was offered to step out of line into a office and change my maximum withdrawal daily limit. It’s completely unprofessional to be asking people these kind of questions out loud for 10 + people to hear. Mind you this isn’t in the best area. I waited in line for a money order to be told “we don’t do those anymore, they became too expensive.” I have closed out my personal account with this branch and moved over to BB&T. Unfortunately for the time being I have business accounts here due to the location but hopefully another bank opens in the area or someone takes note of all the complaints and changes the customer service at this branch. The two ladies that are the bank tellers here very nice and I know are just working with what they are dealt with from poor upper management. Never once have I seen a manager step in and help them out. Look elsewhere to do your banking if you’re considering this place.

Slowest bank of America in America! My first review was 2 years ago. Still bad but, it is the branch my work requires me to go to. Last time i spent an hour and a half to make a deposit since they only had one teller working. Went today and the drive through lanes are closed. On a Friday really!! Zero stars.

Although some of the tellers are quite nice the managers are horrible they walk around and watch one or two tellers struggle with a long line of customers . I’ve also witnessed them lie and walk people that they know right up to the teller in front of a line of waiting customers and say “okay they’re back” mind you I’ve been standing in the line for 35mins with one teller work the drive up window and the lobby. Not to mention that customer walk in after me. How frustrating. I don’t bank with BOA I’m only here because my job does and I would never recommend them especially this branch.

Bank of America that is located at 105 N Congress Ave. Lake Park, FL 33493 need to open the drive through windows . Many of their customers are 50 years and older standing outside in the heat waiting to get service. This is unacceptable, because many of their customers have underline medical conditions I have tired to contact Corporate Office ( Brian Moynihan) but could not reach anyone to speak with. Shame on Bank of America how you treat your customers. Open the Drive through Windows!!!!!

To withdraw money they can't give you more than $5000 and they charge $15 to give a check to your name meaning you pay $15 to get your money.

I would recommend this branch to those who like waiting in drive up ATM lines because some genius figured it would be a good idea too put the only 2 drive up ATMs in the same lane, even when there are at least 2 other spots left or right of this particular lane they could've put another in as to not cause gridlock. This causes you to be stuck in the middle of a lane with nowhere to go because the person in front of you at the other ATM is taking too long and the person behind you has gotten so close they can't even back up to let you back out so they may enter because there's now a line going around to nearly the Wal-Mart parking lot. Whoever designated those 2 spots for the ATMs should be fired.

Nice how they decided to discontinue drive through service and only have 2 tellers inside. Elder people, handicap, etc can stand in line 20 minutes to do banking. Discrace!

Be prepared to wait. They are soooooo slow. Take the woman off the floor that asks everybody to open an account and put her behind the counter. Why would i open an account when it takes u 30 min to cash a check? The two tellers they do have are very friendly though.