Bank of America (with Drive-thru services) W Central Ave, Wichita

This BOA branch appears to be the only one open on the west side of Wichita. The line was long and when we got to the counter we realized there was only one teller working! One! The blonde haired young man whose name i didn't get deserves 5 stars across the board. Even though he was wearing a mask I could see from his eyes that we were being greeted with a smile. He was upbeat, warm and inviting and our transaction was done in a split second. He was fast! He didn't miss a beat! Most importantly and why I felt it necessary to leave a review... the pressure that young man must be feeling would cause the vast majority of people to walk out on a job but HE is there with a smile making each person he helped feel like a valued Bank of America customer. (I had time to watch him :-) Every once in a while you will have an interaction with a person that restores a little faith. I wish I had his name but it shouldn't be hard to find him. Kudos to you, blue eyes!

Have called three different locations (including this one) for the past 30 minutes. 10AM on a Monday and not a single individual available for a phone conversation? Never had this much trouble trying to contact a BoA in my whole life. Horrible service.

Just like all the rest of the branches in Wichita, they DO NOT want your business, as a customer, your actually an inconvenience to them lol, if your not out guessing which branch is open right now because they don't know how to keep their schedules right, then your probably being told they can't help you

Horrible phone service. I needed to speak with a rep from this bank about a medicare payment that was rejected and the monet is still sitting in my account. Called this bank several times never could get through. Kept sending me back to a recording. I am not able to get to this bank. This is horrible customer service.

Update 6 months later im still not happy with the limited inside open locations and too many closed locations, using covid 19 as a way to not let you get your cash and they changed their ATM cards without notice, due to a mistake in their systems. I can eat , shop, do everything but get to my cash..9am is late for inside locations to open knowing we all have waited thru covid 19 for a year...let's be nicer to your money holders n less bankers hours n golf its time for you to open locations inside and get to helping us and sacrifice like we did..they made the mistakes and act rude ..they almost enjoy telling us NO..its sick.

Only one teller is ever working and the drive through is always closed.

Brought my 3&4 yr old in with me and they were told to be quiet by a worker. They weren’t even loud and they’re kids. Had one teller working, maybe if you had more workers my kids wouldn’t of been in there longer than you liked.

It's always a nightmare having to deal with this bank or this branch. Good luck catching someone actually working.

Great Bank! I was running late and needed to withdraw funds in order to complete the purchase of my new home the following morning. I called the bank and they offered to let me in shortly after closing @ 5pm. Great customer service! My thanks to the Central Branch team!

Once again the bank is closed. They open for couple days then close for week or two. Then you have to go to 21st and Ridge where they have 1 teller sometimes 2 working. Plus hours are 10-4. Give me a break You can keep drive thru open till 6 if you cared at all about customer service