Bank of America (with Drive-thru services) Linden St, Wellesley

Ari took it personal when I said that I didn’t want to speak with him on the phone because of his attitude and when I arrived for my appointment next morning and was helped by a lady cashier he jumped in front of her and start interrogating me with unrelated questions. He made me and cashier very uncomfortable and I had to exit the building to avoid the situation and a chance for Ari to start an argument. It was almost sad to me how what looks like 6.4 height large man who can pass for a bodyguard who is supposedly a manager was acting like a teenage girl. I was promised a phone call by someone in charge and never received it.

Have been here multiple times - to open account, and for multiple other transactions. Everyone had been a huge help each time. Even when I found myself with n urgent need to transfer money, they both walked me through process on the phone and helped me make the best decision about transfer and assisted me with it. That really is what made me write the review because they all employees were incredibly helpful and listened to all my concerns.

Recently went into the branch to see a customer relationship manager about changing my address. However, the lady at the reception (can't remember her name) would not let me see a relationship manager unless I also wanted another credit card. This made me very frustrated - so I can't see anyone unless I open a new account now? I told her I'd like to speak to someone, and she kept insisting I go online and she'd only get someone if I wanted to open a new account, otherwise I can just go online. Very disappointed with this customer service.

Sorry but this branch is terrible. My parents went there to open an account, here's what happened: 1. They asked for a regular saving account, the rep opened a money saving account, which requires higher deposit to avoid the maintenance fee. 2. They gave him their passport and he opened an account with first/last name swapped. Fine, he said he would fix it, but later we found that he didn't. 3. My parents went there again a week later to ask him if he had fix the first/last name problem, another rep helped them and filed a new card request. Another week later we got the new card (with correct name thank god), and a 5 dollar fee for replacing it (seriously? Why charging your customer when your employee made a mistake?) I was able to ask BoA to credit me back the fee for replacing the card, kudos to their online reps. But seriously, this rep at linden square needs to learn his stuff. I'm going to file an official complaint against him once I figure out who helped my parents.

5/29/21 The pandemic is over (CDC and state governorsay masks no longer required). This branch(185 Linden Street, Wellesley 02482) required a mask of me AND my child. The branch in the next town did not tell us to wear a mask when we went in.

Horrible experience. Staff is very rude. Avoid at all costs

This guys doing great! Highly recommended!

Customer interest should be increased ...