Bank of America (with Drive-thru ATM) St Johns Ave, Highland Park

Terrible branch location, simply terrible customer service. After 20 years this branch closed my account without telling me because I told them in person how bad they are. I have high net worth and a credit rating over 800. When they closed my account without letting me know on Nov 14, mailed me a check but refused to cash it on Nov 22, called the police. After a discussion with 3 officers who were most professional, I went across the street to Chase Bank who cashed the BOA check. Heads up before you consider doing business with BOA. I am done with them, shame on them. Fortunately I do not need BOA, you should avoid them based on my absolutely unprofessional experiences.

What horrible bank and customer services! I went there this morning door was lock at 9:10 I need to use the cash station! I drove around to use the outside ATM and was not working either! Finally I went to the back door and ask the teller why door was lock? He said is been broken! I said it should be a sign explaining this and also the ATM he said is nothing I could do is not my job speak to the manager, ok I said call the manager and he said is in a conference call!! Haha this Bank if America is a joke! Go somewhere else, seriously what is going on with this institutions, why are they closed? Grocery stores are open retail stores are open my stylist and nail salons are open, I guess people have become lazy with the excuse of the Covid, what happen with jobs in this country? Are they still gaining a salary….. I don get it. Why people don’t want to work, someone please explain me 🤦🏼‍♀️

Terrible, terrible bank overall. This particular location is the worst. They falsely accused me of fraud. I am an independent contractor. I bid a job. My general contractor / customer was to pay me 2000 a week until I was paid in full. After attempting to cash the 3rd check, I noticed an alert on my account. When I went into this branch, the manager came over with his fake smile. After I told him why I was there, his whole demeanor changed. He refused to further assist me. I came back with general contractor, who coincidentally banked here as well, he attempted to vouch for checks, but bank refused to hear him out. He then withdrew cash from his account, handed it to me to cover over drafts on my account. After him paying me, i was still in the whole 1700 dollars due to overdraft and negative status accumulated fees. I was forced to pay this amount through chexsystems. 3 years later, bank of America is attempting to pay me back. No apologies or acknowledgement of error. Just, here's your money back. Everytime I've opened in account, I've had to jump through hoops to prove I no longer owe this money. My status at BOA is still negative. The lady at this new branch of BOA, showed me where it said in bold red letters, that I was a high risk. Stay away from BOA, especially this terrible, terrible location that is full of terrible monstrous people.

What a sad bank. Affluent customers are steered to Merrill, which isn't what most of us want, or we are abandoned. I was called by someone who said he was the relationship manager of the branch. I think he was drumming up business, but I had an extremely large HELOC that expired in 2014 and it seemed a free new line at a low rate made sense. The size was too large for him to quote me, so he promised to get back to me the next day with all the necessary info. I am still waiting two weeks later. I called yesterday and was told the relationship manager was busy but would call me back. I also asked to talk to the mortgage coordinator and was told she would call back within minutes and that she only was in the branch on Mon and Thur. Hours passed and still no call from either. And my account balances are still large despite switching most of my money to JP Morgan. They are definitely proving my decision correct!

Hate their ATM! Key numbers don't really work, you have to press them really hard, I never have time to go to the bank so I go at night and the ATM Is ALWAYS full of spiders! SOMEONE REALLY NEEDS TO DO SOMETHING ABOUT IT! Besides that, I love that bank and their employee.

I am writing this complaint and more for reasons that denigrate my person and for racist reasons .. today I went to the bank to make my payment of my credit card and it is not the first time this happened to me, they are many times, but 4 times that happens to me with the same person ... Letizia scalici .. but I get tired of the treatment of this woman letizia scalici, who is the one who always treats me badly, with racism and without education, is an arrogant, rude, And grumpy .. today told me to leave my bank because I do not speak English and if indeed my English is not very good, but that is no reason for her to treat me wrong. And although I do not speak English well has not been a reason to stop paying the bank, she has to know that thanks to customers has work .. seriously this woman is bad and also racist, this ceases to be one of the best banks Due to people like this woman Letizia scalici ... that badly treat customers we no longer have account with this bank ,, it is terrible that this woman is in customer service because she does not have anything friendly at all .....

It is sad that the drive-through has closed. I am handicapped and it's difficult to get to inside tellers. It's obvious that customer service isn't the priority with corporate Bank of America.

Haven't had issues but the checking account comes with high fees if you don't have lots of money.

worst customer service. negative 10 stars

Hands down worst customer service I've ever seen.