Bank of America (with Drive-thru ATM) N Lake Pleasant Pkwy, Peoria

Absolute worst service at any bank I've ever been at. Every time i've called in the last 6 months, no answer. You go inside and you almost feel like you're an inconvenience. They typically say, "don't you have the app? You can do it on there." Whether its deposit a check or try to do a currency exchange. I spoke with one nice teller who set an appointment with a notary at 8:30AM. I show up, building locked. Another employee was walking in and I asked how I meet the notary. She brushed me off and said we don't open til 9, you can try to come back later. Walking with her back to me as she spoke. If BOA wasn't linked with Merrill I would immediately pull all money out and go back to Wells Fargo Peoria. Their staff made you feel welcome and always answered their phones. Update - It was nice that I received a call and they apologized. Definitely appreciated. Not often a company cares enough to follow-up.

This branch needs a new office manager. Very bad service. Hour's of operation are until 4pm. This location leaves early always. Very upsetting especially when I race over there to make it by closing time and they have everything locked up and are in their cars pulling out. I am seriously going to move my business account elsewhere. I need better customer service than this!!! This is a warning to everyone else reading this rating.

this bank has been closed for no reason throughout this week. there is never staff there. wait times are atrocious. this branch is ran to the ground, in a major area where you would think support for the community is a forefront. I have better automated service through the app. seldom I need the face to face services which has never met my needs. please fix this boa.

Not a good bank, B of A is a horrible bank. Ridiculous holds on cashiers checks, close at 4, many locations inconveniently closed. The service is poor, it's almost as if they forgot they all have jobs because of the customers. Would not recommend B of A to anyone.

I’ve had 4 fails in a row with Bank of America using their app, web site and a visit to a full service branch. Its an ok bank if all you need is cash from a machine.

Always only 1 teller working, takes an average of 8 minutes per customer, and the line is always 7 people long. Bank Manager never gets on the teller to help. The bank manager has been asked to help but instead says she has to stay up front welcome customers who need help with doing ATM transactions. Just ridiculous Bank of America. Taking my 5 business accounts to Chaise.

I would give negative stars if this let me. I was literally one step away from the main door when an employee locked the front door after seeing me! On her behalf it was EXACTLY 4:00 and yes I understand how some business do that, but I’m talking about getting money into my account because we have a small business. Shame on you, and we will be closing our accounts. This is the PG version.

terrible service went in the other day for a withdrawal and told me 2000 is the cap like no its my money i can pull out the amount i want ridiculous

I went to this branch to get cash in different denominations. The teller debit card reader did not work. She asked for my ID. I gave her my DL. Said it was expired. I told her it was within the governors license extension due to COVID. She said they used to accept it, but changed their policy. I had to go to the money machine to get cash and get back in line to get different denominations. What a pain. I spoke to the Manager, Wendy, to let her know how I felt. I also bank with Aero Federal Credit Union. They do not have this dumb DL policy. Also they have great customer service and low interest rates. Am taking all of my business there!

Took 400 dollars of coins to deposit and was told that I needed to roll the coins, so I did. It amazes me that the bank doesn’t have a coin counting machine. Went back to deposit and the teller told me I needed to count it exactly to make a deposit. I asked if she could count and was told “no, you need to count it”. Customer service is horrendous! Just another reason to change banks.