Bank of America (with Drive-thru ATM) Main St, Southbury

Terrible terrible customer service. Was in bank about 10 min. before closing to change beneficiary on my account and MANAGER Oksana said they were closing or do it on line. This was important. So, I closed the account and took my money to another bank that appreciated my business. Customer Service? No such thing here. The time it took to close my account could have been utilized to change my beneficiary. Dumb

Service is terrible. Every time I tried their notary service, they always find a lot of excuse to delay and refuse. It only takes 5 minute to do notary but they ask you come 3 days late. People there are rude. Once I deposited a few checks using ATM in lobby and then sit on the sofa for a few minutes to write a email. They kept asking me what I need to do. Apparently they don't welcome customers sit there.

The Eastern European woman who works behind the counter is incredibly rude. The bank staff are fine besides her. No more drive up for some reason. This place should be avoided. Bank elsewhere, maybe somewhere with less fees and nicer people.

Horrible bank! No services except 1970s style ATM. Funny story: somebody put out a bunch of Sikorsky Credit Union ballpoint pens in the "lobby". That's the type of bank I want to use! And do!

Impossible hold times. Have had trouble signing on to my "on-line bank account" - have called 10 times in 8 weeks - nothing has been fixed. I'n moving all my accounts to a bank with real Customer Service. This bank is THE WORST. Go elsewhere - np

Been a customer for several years. They need to reopen this bank. If other BOA’s can open. This one can open up too. Please open this branch back up!

This is absurd. Cannot find a branch anywhere locally to do personal banking with. Everywhere they direct you online says this branch is closed. Use Mobil or ATM. Terrible service will lose customers!

Typical bank. There is no more drive thru teller service. Two ATM machines - one walk up in the front, and one drive up in the back. Slower inside service, just like any bank. You can pull in from Main St, or from behind on Garage Rd.

Trying to contact someone to help with a charge I didn't make and couldn't get through. Tried calling customer service and it was an 1-1 1/2 hour wait. Need better customer service.