Bank of America (with Drive-thru ATM) W Colonial Dr, Ocoee

The staff in here are absolutely useless, every time I come in here they cannot help me. Preferred customer and get zero help will be moving bank ASAP!!

Worst costumer service on weekends, lady who "helped" me just seemed to don't feel like working today, saturday 08/24/19 arrived at the bank at 9am and had to wait over 1 hour to sombodu tell me they have just added my name in the sistem and would take another hour of waiting to maybe have my problen solved...thia bank is a joke...there is only ONE employee that knows how to work there, if you get Kelly to help you out then you are lucky, he is the best there is, but otherwise save your time and go home...the bamker Yojhanes(spanic lady with glasses) is the worst, lazy and unhelpfull., i've never thought a bank that big could be that bad...is not worthy 1 star but i can't rate negative stars on this app

Never enough tellers, they care nothing about customer service or time. But will have someone standing in the front as you walk in asking stupid questions how about getting back an helping people.

Bank of America makes so much money off of us. You would think they would hire more tellers, so we wouldn't have to wait so long.

I will never recommend anyone to Bank of America , not only do they have hidden fees for everything , but they charge you for transferring between your own BOA accounts ! Today I applied for a credit card and they took out $300 out of my account (it was my fault for not reading the fine print through) but the length I had to go through to speak to a representative to cancel it took 2 hours , and when I finally did they told me it would take 24-48 hours ! I have college classes to pay today , I probably will be dropped from my courses . If your a college student , don't do it !

This bank is always packed! Always under staffed, they never have the drive through windows open. I wouldn’t bank here if they were the last bank in the area. I come once a month to drop my rent off, and that’s one too many times for me

Bank of America staff- friendly, accommodating, and very efficient! The Merrill Lynch rep was excellent. Thank you all!

You arrive here a normal and good person and after 60 minutes inside of this confused building of unprofessional torture, you emerge changed for life....in a bad way.

Always understaffed and consistently the ones that are there are painfully slow to the point you are scratching your head like wth is wrong with them. At least they are consistent!

The tellers and bankers are friendly. I have visited this branch on several occasions and have always experienced excellent customer service.