Bank of America (with Drive-thru ATM) Cypress Gardens Rd, Winter Haven

They were already really slow with only a couple tellers but they closed the drive thru and everyone has to go inside. Just pathetic and the manager is all talk and no help. The tellers are very nice and deserve better. Edit: I had a great experience at this branch on 2/17/22. Lisa was very nice and very helpful. There was only one teller when I went but it wasn’t busy. Still no drive thru service so only 4 stars.

I doubt that this branch will ever reopen, it's unbelievable to me that you can close all your branches except one and still expect to retain customers. The excuse of the Covid-19 exposure is total BS. If you really cared about that, you wouldn't have 30 people standing in line at your downtown branch. I was inside the downtown BOA last week and a older lady wanted an appointment to see someone about her account, the manager (if that's what you call him) told her it would be three days before she could get an appointment. WHAT! Maybe if you opened up the other branches you wouldn't have people backed up for three days. How can you possibly justify this business model? I've already opened accounts up at a local bank that actually wants the business. It's a shame as I have been a customer of this branch since it was Barnett Bank 25 years ago.

Not the best bank in terms of time efficiency, and they also forgot to order my card when I opened a checking account (but they rushed it free of charge after I told them my husband received his, and I still hadn’t gotten mind a couple of weeks later). Their courteous service isn’t like anything I have received at any bank before. Hope that’ll always be the case. The other Winter Haven location is like they took employees from the DMV..

It’s a shame this bank is so bad. Service is pathetic. Hardly opens at all anymore and when they do there are lines for miles . Two times I went there when they were supposed to be open and they were closed for lunch. That’s right , they arbitrarily close for lunch sometimes and you never know when until you get there . Don’t think about calling to find out if they are closed for lunch because they don’t answer the phone either way. I’ve had to drive 15 miles to a Lakeland or the Haines City branch on numerous occasions.

They seem to be very reliable, but they have really cut back on tellers, so you have to wait a long time if there is a line. Some transactions just take longer and that's why you need more tellers. But they won't be getting them. If you can, use the drive through.

Got help for what I needed inside a couple times. Mostly ATM it, I like the new machine that lets me use my Samsung pay/NFC instead of having to put my Card in the ATM. Nice...Please re-think the lighting set-up at night... The mosquitoes​ LOVE it and they will attack with teamwork

Terrible facility. Understaffed. Only one teller. Then the drive thru teller jumps back and forth from the drive up to the inside windows. They closed the other one in Winter Haven so you think they would add more tellers with everyone going to this one.

went to use atm. the security guard went out of his way to stare me down, checking me out, I felt so violated, then went inside to complain to manager Beny, He didn't care about anythingI had to say. Racist against whites. I left and all black women inside was laughing and grinning and staring at me. I am taking my business else where.

Understaffed, and it really sucks when you can't get access to your security box all because some people decide to do their office work inside Privacy room, I expected the associates to be more stern with this type of behavior. You're in and you're out, done. I'll be closing my account soon. So over this BS.

I’m an immigrant in this country and so far l’ve never had a problem until this bank teller (Barbara) decided to be very rude and racist event though i had a government issued id , l will be closing my accounts after this. Disgusting people !