Bank of America (with Drive-thru ATM) 28th St, Grand Rapids

Bank of America has devolved into an impersonal and ineffective bank for me. After working to have help with obviously fraudulent charges (confirmed by PayPal), I twice reached out to ask for assistance from the local branch manager in Cascade. He failed to return my calls and -- after more than 12 hours total waiting on hold over a couple of months with the fraud & claims department -- I am done after 25 years as a customer. No-one has been willing to personally follow-up to resolve this issue. Follow-up -- Today I had an opportunity to personally visit with the manager, who addressed my concerns as well as possible. I am convinced he is constructively working to improve local communication and will give feedback to the fraud and claims departments. His failure to personally response was due to illness.

Worst bank EVER!!!! they are not helpful. Made me wait over an hour as only person in line and then when someone else came in they helped the 2 guests after me instead. This was the third location I went to today since the other 2 locations were closed. Lady at kiosk counter was rude to other guest who came in after me. Luke seems to be the only person attempting to help anyone although he is taking appointments instead of helping our the large line that formed behind me

Jan 2019 - I confirmed from my friend at Bank of America (was a management level person not a branch employee!!!), this is not how they were NOT supposed to treat us all. Looks like this is BANK OF AMERICA CULTURE GOING FORWARD. You guessed it right my friend quit the bank. 2018 - As soon as I walked in, the manager asked how she can help, told her need to talk to someone about business loan. she asked me to check/ sign in, while I was helping myself with coffee which was cold, and when I was ready to sign in the teller asked for my ID. I expressed my displeasure to manger, mentioning i have relationship with many banks and no one had ever asked for my ID to talk to a person at the bank ever. she said everyone had to sign in with ID. i think that's a lie, but i will find out from a friend working at B of A. when I spoke to the guy who was to help me, first he wanted to see my history with bank to see how he could help me, I mentioned I don't have current account with them but had mortgage a few years ago with them. mentioned if I could give him my name and number and if he could foward this to a business banker, he said NO he can't do that. I shook his hand saying nice doing businesses with u and walked out.

I been banking with BOA for 5 years and we recently moved to Michigan. I over drawn my account for the first time and went to this branch and ask can the fee be waved. Soon as I walk in the workers looked at me creepy like they've never seen an African American before; and they told me the fees are valid and nothing they can do. When I decided to leave the banker didn't extend to shake my hand. I'm very disappointed in this BOA bank.

They've always been very helpful to me.

no complaints with service . I would have given a 5 star . 4 star coz I wish u could open this branch . it is such a mess going to east belt line .

Awful service and I have over 9 accounts and big dollars banked with them. The banking system is worthless. I am going credit union as soon as I can.

Our experience at this branch has always been five stars. Becky is great!!

Deposited a check on Saturday at 10am. Now I'm told the money "should" be available on Tuesday.

Everyone is super friendly. I always look forward to coming here on Friday's.