Bank of America (with Drive-thru ATM) S Lapeer Rd, Lake Orion

Tried calling this location for days every hour with no answer to make an appointment to get a document notarized. Since there was no answer I stopped in and was told I need an appointment. LOL I told them YOU have to answer the phone so we can make appointments. They told me next available was 2 hours away for a 2 minute deal. The notary was a teller and could have done the paperwork at the teller station but nope. Terrible customer service.

I’m rating this business a 1 star because I called to ask a question on my unemployment card and the lady gave me an attitude, pretty much told me she couldn’t help me and to call an associate then never gave me a number and hung up. She works for the business, I have an account through unemployment with Bank of America so they should be able to answer why my card was being declined with $250 on it. Definitely need new customer service people. Terrible service. Wish I got her name.

I came in to close my account today, on March 13, 2021. I was early and was enthusiastically greeted by a very professional and friendly gentleman by the name of Max Jackson. He was very polite, extraordinarily friendly and ridiculously easy to work with. Thank you for making this as easy as possible, Max. Amazing customer service.

It's a bank and is everything you'd expect. The drive through ATM lane is extremely narrow (people hit the barriers all the time which is visually evident). Additionally, the people working there are incessant with respect to pushing their product on you (Bank of America Credit Cards, etc.) to the point where it's a nuisance and makes me want to bank offline as much as possible. News flash - your card ISN'T the best for everyone, so stop telling people when they come in that "I'm sure it's better than the card you're using right now". It makes customers sound as if they are stupid and uninformed about what is a good deal in the market.

People are nice but there's always an EXTREMELY long wait. There's at least 5 employees working but only one person behind the counter no matter how long the line gets.

Horrible service, closed and don't mention it on web site. Rude when you ask questions They don't even make it easy to close your accounts. Horrible management

Said was open Sat 9-1pm. Upon arrival found note on door "closed Saturdays"

Watch out for the drive through It is a tight fit and many people including my sister have jacked up their cars while trying to use it.

Always great service and friendly faces here with good security.

Need a new Merrill rep that’s all I’ll say