Bank of America (with Drive-thru ATM) NJ, Ocean Township

There will be a line of 16 people out the door and 2 tellers when there’s a spot for 3. It’s like the refuse to open up another area for people to help, and there are many people including the manager standing around. The people are nice they are just extremely SLOW.

As executor of my deceased mother's estate I attempted to open an Estate Account today with a $20k life insurance check I had recently received. I already have a checking account with BOA and wanted to keep both accounts with the same bank. Arrived arround 9:30. First thing I was asked was if I had an apointment. I advised I did not. I was told they only have one person who can handle this and she's busy. Ok fine, so I made an appointment to come back at 1:30. In the meantime I asked the person I was talking to (assuming the manager) if she would go through my documents to make sure everything was in order as I didn't want any issues. She did same and then proceded to advise me that my Executor Short Certificate was over six months and they wouldn't accept it. The Certificate was actually seven months old just to be clear.It should also be noted that it did not have an expiration date on it and in fact it clearly stated that my Executorship had never been revoked and remained in full force and effect. I pointed this out to the individual assisting but all I got was in essence, "Sorry, bank rules". So in order for me to open this $20k account with BOA I would need to take a hike out to Freehold and waste my afternoon trying to get an updated document in order to satisfy their assinine rules. I told the manager to cancel my appointment and I would go elsewhere. And I did. I went two miles down the road to Valley Bank on W. Park Ave where I have some CDs.Not only did I not need an appointment (I walked right in and sat right down), the aforementioned document was not issue at all for them AND they actually seemed to want my business. Instead of telling me what they couldn't do for me they went out of their way to make sure I was a happy customer. So in the end Valley Bank got my $20k and you BOA lost out because you wanted to be difficult. When the next insurance check comes in I can gaurantee you it won't be going to BOA.

Someone in that Bank could take responsibility for its mistreatment to the customers. Two months ago, I opened an account. At this moment my debit card has not been sent. I was the last week and no one was able to explain it. I still wait my debit card.

I went to the bank to see if I could withdrawal money but I did not have my actual card with my told me I had to present my license and I said I didn’t have my wallet but spoke over me (didn’t even let me ask if I could use my passport that I did have in my car) or anything, she simply said “no can’t help you, no license, can’t help you” I didn’t even correct her, beyond rude not to mention took a long time to help me, literally told me off in the span of seconds.( this is a lady with red hair)

Horrible treatment. Newly and temporarily disabled; went to withdraw money at counter and was told I cannot because “machine broken” and ATM would charge me so I can go to another BOA. This was in order to pay rent on the first...I go to a delightful Bank of America BRADLEY beach who said i could easily use ATM without fee AND I can use drive up and they were happy to help me! What a dreaded woman and this BOA ocean. Learn your system!

Some of the employees are very nasty. Closing account and going with Sanatder Banking. They close earlier/ you call customer service have to call before a certain time and not 24 hours I would never tell anybody to bank with them horrible bank company to bank with

I am a fan of BOA, but I experienced the worst customer service at this branch. This branch is in definite need of new management.

Make sure y’all check y’all money my money was fake they told me it’s nothing they can do about it

Friendly employees. Small location but reasonably well maintained.

It used to be good ,, not anymore!!!!!