Bank of America (with Drive-thru ATM) U, Englishtown

I must say, I am very disappointed in my recent encounter in working with this Bank. My family and I have a substantial portion of our net worth with Bank of America/Merrill, yet it doesn't seem to be valued. My folks worked with John B who represents the Merrill division at this branch, to get joint ownership of an account so they can enjoy the same preferred rewards benefits. 2 in-person visits and at least 10 phone calls later (many missed and never returned), John has failed to see this through despite having been provided every piece of documentation from the getgo, about 4-5 weeks ago. This is unacceptable and I would not recommend anyone to store their financial resources with Merrill if this is the type of service we get in return. A lot of opportunity cost is incurred to customers when banks drag their feet to deliver on their promise/services. Take your business elsewhere (but certainly not TD across the street, either).

The ATM is nice that's what we usually use this Bank of America for but I went inside once and the service was ok. The ATM is the best part but the service is not great so I would go to another Bank of America if you need to go inside.

What a frustrating experience to deal w/ incompetent people at this branch!!! To make a long story short. My mom's ATM card is still not usable after several bank visits and two months after issuing. The banker (April) was chit-chanting endlessly while customers were waiting to be served - no sense of urgency to serve customers at all !!!. $5 was even charged to issue this scrap ATM without telling the customer until we found out via online!!! The most laughable thing - she even asked us to give her high customer rating when back office calls. Talked to Gina, the branch manager, about this. She promised to issue an usable card via fedex the same day. Later was told it will take another week to get the new pin unless we need to make another bank trip. Simply awful experience. Bye bye Bank of the Incompetence!!!

It's covid, if you doing something other than a what you use a teller for. Make an appointment. I have noticed that, periodically, the banks are closed for a few days. Weird. I put up with it because the people here are so sweet.

So if you there trying cash a check more then once you will go thru a random verification, not sure what that meant. And the operation manager and branch manager are not at liberty to say why. Just that you can avoid that if you open an account. I think its a scam they are running to get accounts opened. Althought they look pretty they are thugs. I called B.O.A corp. and filed a complaint and then visited Old Bridge branch where they were much helpful. And they also assisted me on my complaint filing. For much better visit old bridge on rt 9.

During this pandemic I don’t know why the drive thru teller is closed but the branch is open. Most banks are reversed.

I dealt with a very Rude , Aggressive, Arrogant & very unpleasant guy by the name of Samir Patel I will NEVER EVER deal with this bank again !!!!! Worse experience ever ,,,,,,,, No Wonder their Ratings everywhere is one Star Out of Five

Horrible branch for sure. they can't even post the Covid crisis hours on the front door.

Don't go there if you don't want to lose your money!!! Gave us wrong absolutely information about savings accounts.

Poor service indeed. They don't deserve my business.