Bank of America (with Drive-thru ATM) Easton Ave, Somerset

Terrible customer service in this branch. All the bad reviews about the manager are true. She is rude and has an attitude. They made me book an appointment 1 week in advance for a safety box, and I took off work in the morning to make it to my appointment, ONLY to know that I’m not allowed to open a box if I don’t have an account with Bank of America, although I DID mention on the phone that I don’t have an account. The manager says that the lady who picked up my call needs coaching, but I think she needs coaching as a manager to know how to talk to customers without an attitude.

Worst branch and terrible customer service experience. I wanted to open a new account. Waited in the line, then the manager said to open a new account, first you need to have an appointment made. if not you need to wait for another 2 hours in a very rude way. I went to another bank near by and they took care of it in 15 mins. Bank of America somerset office staffs, with your attitude and rude behaviors your days are counted, don't take Customers For Granted.

BOA tried to help but frankly I did not care at all for the tone and feedback I received regarding my inquiries. Being a corporate professional myself I would recommend to the staff that saying you want to help and actually being helpful are two different things. I understand sometimes you have to say "no" to a customer but if so it needs to be delivered in the right manner. I will not use this location again and will seriously consider dropping my BOA accounts for a more customer-centric bank. I guess when you are at the top of the heap from an asset standpoint you can stop trying. Very frustrating.

Worst Bank of America ever. Couldn’t even help me replace my debit card even tho there was no one in the building. Was told that they had too many clients booked up. I just needed a temporary card and couldn’t even pay for my taxi home because they wouldn’t help me. Thanks for making me walk 2 hours in the cold appreciate it.

You have an appointment it should be kept, I'm sure the expect you to arrive on time. 15 minutes later, nothing, then when you do ask they don't know your appointment time. Should be online, waste of my time.

Worst branch ever. Every single time I go here it’s nothing but a hassle, tellers refusing to help. They just stand there. Refuse to do anything, every time. The worst! Never again.

it's really terrible place. I visited twice and I waited for 15 mins with my appointment but they never make it. I didn't want to wait for another 15 min or more, so I just left.

This ATM allows you to choose the bills 10,20,50 and 100.

Professional services and friendly staff. LINES TOO LONG... WAITED 35 MIN

Branch manager is not helpful and confrontational