Bank of America (with Drive-thru ATM) Niagara Falls Blvd, Tonawanda

Went in with a concern around a possible scam and was told "just call the number to see if it's real". Like what??? How is that customer service? This bank cares about one thing. Money for themselves.

Slow transaction times, haven't stepped in this branch in over 8 years and I remember why I haven't. 2 tellers, with attitudes that it's a hassel they have to help you. Just unpleasant and will continue to do everything online and with other banks.

I was depositing money in the ATM . I put roughly $6,000 in all $100 bills. The machine started acting crazy and started spitting out money at about $1,500 increments and then it reset.. I counted the money that it gave me back I was $900 short and it stole my ATM card I walked into the bank and the manager of the bank told me that there's nothing they can do that I have to file a claim as soon as I get my money back I'm taking all of my money out of Bank of America they are the worst bank to deal with.. I have to wait 45 days to get back the $900 they sold for me today I suggest you learn from my mistake

WORST BANK EVER! Had a claim for a disputed charge, and they wont help me until I show proof! Which is exactly the problem in the 1st place. The merchant wouldn't give me any. Closing ALL my accounts with them TODAY!

Sat down with a gentleman named Aaron this morning and he was extremely rude and acted like every question I asked him was an inconvenience to him. This is very unsettling considering the fact that I was in there due to getting a temporary debit card because my bank account was hacked. As you can imagine, I was already frazzled. So to be so rude was just uncalled for. I am giving it 3 stars only because the teller and woman that greeted me when I walked in were very pleasant.

One of the better banks around, as long as you read the fine print of your account, you will be fine. They service is good, they greet you and help you as soon as you walk in the door and they also have two ATMs outside If you don't have the time to go inside.

3 visits and a few hours on the phone for them to tell you they can't reverse a bogus $25 charge for a business customer. If you want to lose time and money, this bank is the spot.

Service is horrible it’s like they don’t want to help you and judge you as soon as you walk in the door

There are 3 ATM's at this location. 1 in the bank lobby and 2 in the drive through Lanes located directly immediately behind the bank. Also has the most up-to-date ATM's with tap and pay. Now I don't have to take out my ATM card.

The BOA on Niagara Falls BLV needs to hire more people. Every time I attempt to make a transaction there is only 1-2 tellers. The waiting time is between 20-30 minutes which is ridiculous!