Bank of America (with Drive-thru ATM) S River Rd, Bedford

You can check my profile and see I don’t give negative reviews. Im not a troll, I’m not hating. But the customer service here, as well as bank of america in general is disgusting. Treat people like humans not numbers. Gross

Been banking here over a decade and this bank loves to kick you when you're down. I'm recovering from a major surgery, so I am out of work for a month or two. In the meanwhile, BOA decided my fraudulent claim was MY FAULT. The claim started back in Ocotober, I never recieved the item I had ordered, and I also had to get a new atm card due to the fraudulent charges. 3 months later I get $120 taken out of my account (last week) saying the claim was not fraud. SO DONE. And I was super nice to the lady helping me and all she did was degrade me, shouting loudly "you have a lot of debits on here", umm yeah it's a checking not a savings account. Maybe if you hate people and are a sadist, this is the place for you.

I own a small business in Merrimack NH and have done my personal and business banking with BOA for over 20 years. The experience just continues to get worse. First, they closed the Merrimack branch several years ago, then they even took away the only ATM in Merrimack. This leaves me driving to Nashua or Bedford when I need to go into a branch. Today was one of those days. I drove to both Nashua branches only to find signs stating they are Temporarily Closed. No explanation whether "temporarily closed" means an hour, a day, a week, etc. Rather than drive to the Bedford NH branch I spent 15 minutes online searching for a branch phone number, and when I finally found one I just got looped through their phone system 5 times and no one ever picked up. No message stating they are closed ... just a phone tree to nowhere! Worst bank ever! I will be moving all of my accounts to another bank.

Love the front of house ladies!!! Michelle and Patti are amazing. So friendly and helpful. Iryna went above and beyond to help me with a personal matter. She even followed up with me days later to make sure everything was taken care of. I’m always met with a smile when I enter the branch. Great group of people!!

I have been a BofA account holder since 1996 and they always put a hold on my checks. This past hold was for 9 days. They even put holds on Tax returns/Gov checks. Not great service and when the excuse they tell you is that someone in the back office must have seen something. What does that mean? I don't bounce checks and I never overdraft or anything. I dont play a victim but this bank I can see how BofA has had to deal with so many discrimination lawsuits(look online)!! I'm closing all 4 accounts when my check clears next week. Worst bank I've ever done business with.

Closed with no explanation on a Thursday. First they close my local branch in Derry permanently now you can't even count on any remaining branches to be open. Really puts a business customer in a tough position when you have to hunt down an open branch to make a deposit. You can't even call branches directly to see if they are open.

I met with Ola to discuss the best options on bank accounts with BOA. She was helpful, kind, and patient in helping choose which option would benefit me. She made sure she answered all my questions I had throughly before I left and even the teller I had to deposit my money (I think she was Michelle?) was soo kind and helpful. I wish I wasn’t moving out of state because I would definitely return to do my business with these ladies.

Terrible customer service. I had money stolen from my account and took 30 days for them to investigate. Then after the 30 days they said they took it.....they stole over 2k and said I owed them on a business loan! I NEVER had a business loan in my life! I work in the operating room what do I need a business loan for ???

While I really like the merrill financial advisor, and the individuals within the bank are great, BOA keeps removing services. The bank hours are M-F 9am to 4pm and now they have eliminated the drive thru. How can a bank not have a drive thru????? I would not consider if I was looking for a new bank

BoA took money out of my account after a transaction I disputed and I never got the product I think this bank had fraud protection guess not once I get this cleared up I’m going somewhere else