Bank of America (with Drive-thru ATM) Oxon Hill Rd, Oxon Hill

It would be nice if they have drive-thru, some times the line inside extended to the outside, they only have one teller most of the time, they also start closing at 4pm while other banks in the area stays till 5pm or 6pm.

I actually like this location . however, tonight my check got stuck in the atm . I hope it is resolved in my favor quickly. will update my rating after. update . as of 4.20.22 I changed my rating to 5 stars as the issue was quickly resolved in my favor . thank you :)

Joshua is the best!!! Kind and patient and even though he was with a mask I know he did everything with a smile

Made an appointment to meet with a business banking agent. Called to let them know we were early. Friendly and efficient conversation. Then we sat down with the business banking specialist and the mood changed. Maybe he was having a bad day but he was not friendly or engaging and his general attitude seemed as if he was doing us a favor and we were taking up his time. The business was handled but even by comparison to another agent dealing with clients at the next desk, his demeanor was cold and off putting. It’s hard enough during these COVID times to interact with people while wearing a mask. A little effort to be friendly whine transacting business goes a long way.

Manager was very rude and unprofessional. It was surprising. Earlier today, the ATM was broken so my parents had to go inside the branch to retrieve their unemployment benefit via Bank of America debit card. The teller did not return the debit card and parents had to return twice to the teller and ask for the debit card. The teller said she gave it back, but this was untrue. I went with them the third time and requested to speak to the manager. The manager did not even apologize and instead asked if I was there during that time. The manager today "M" insisted that the card was returned along with the envelope and Driver's license but it never was. My parents thought the debit card was within the envelope and as there was a long line behind them, wanted to give way to the next person in line. We requested kindly for the manager to review the video footage as there were 2 cameras pointing directly at the teller. He response multiple times were, "we don't have video recording" "those cameras don't work" and then, changed her answer later to "there may be a clip of him (parent) walking into the branch and leaving but there's no clip of the actual transaction." She also stated that "we don't have access to those clips." At least try. We simply asked for them to review the footage because the LENGTHY application process for unemployment, subsequently calling, waiting for HOURS for a replacement card, and reporting the card stolen is not easy. The least the manager could have done is apologize for the inconvenience and provided a course of action... even having the employee/teller be with us and sitting us down to discuss the matter would have at least given us a positive outlook. She does not know what it is like to be unemployed, laid off, due to this covid-19 pandemic and have to spend hours applying and waiting weeks for approval.

The complete arrogance and condescending nature of the bank managers at this location along with poor corporate customer service makes me want to completely close my account and go elsewhere. Absolutely no respect for a customer who has done over 20 years of banking with Bank of America. Absolutely Horrible experience.

This branch really needs better scheduling. Arrived here today, on a Friday, at 12:15pm, there were already 6 customers waiting in line to add to the disappointment of having to wait, there was only ONE teller. A dozen more customers arrived and at this point a second teller was now assisting. All in all, the place was smelling of urine, my commercial transaction took about 15 minutes.

Luis was excellent and very helpful. I came to make a deposit he assisted me in getting online and helping me switch account type to have direct deposit and not have to pay any fees. My experience was great and going forward I will deal with Luis.

Love coming to this center. Everyone is always willing to help and ensure that we are all taken care in a very timely and processional manner. I want to make sure i thank everyone at this center because they all do an amazing job. I tell all my friends about how this is the best location. But they need to fix the air condition cause is almost always very hot.

Rude and dismissive management. Bankers and tellers are friendly, but management makes it a 0 star place. Will never come back here. If there is an issue, but you don't address it or let me know to fix it, why would you tell me that I am in trouble for making the mistake? Who does that to a customer? Randomly being closed without letting people know is also a big hassle. I could understand that during peak covid times, but quite literally everywhere else does not have this issue right now. Today was Friday late morning. I saw a bunch of people outside looking and seeing that it was closed. If you are going to bother updating your covid-19 updates, why are the business hours not updated? It states you are open. Very frustrated and disappointed with this location. I'm literally driving 20 minutes further away just to avoid coming here.