Bank of America (with Drive-thru ATM) US, Fort Myers

I went to another bank of america today and the doors were locked, no sign. Earlier in the week I went to go to the matthews drive location, closed. I saw on the news there was an incident. As a warning: This location is extremely busier compared to nearby locations, teller line can be longer for this reason but they are quick. I decided to drive here to speak with someone. I saw the place full of people late afternoon... I should have suspected. I was greeted by Vanessa with a smile..After explaining my situation, i also tell her I need to deposit a check (they can do it up front don't need to go to teller , done it many times) she explained she is in training and needed someone to log into the application....she quickly suggested I can do it in the app or the atm. I had NO IDEA you could deposit a check at the atm, my other bank doesnt allow this.. She walked me through it, while still handling the people walking in and communicating with her colleagues who came in first and why we were there. Completing a check deposit at the ATM was insanely EASY and convienent. She also talked to us in the waiting room to help ease the waiting. bank of america is very lucky to have her . Even under pressure, she was friendly, professional, and handled everything like a pro ...not a trainee....I will make the extra drive to visit this location going forward, the staff were all awesome.. thank you for a pleasant experience.

One of few Bank of America branches with good service. This branch makes you feel like a valued customer!

Deposited a check my reciept says fund would be available today the app says not till the 13th today is the 6th funds have cleared from sender which is a 401k retirement account all they want to do if invest that money short term investments and make a % it's bad enough they make billions on overdraft fees and will let you go over your limit on purpose time to switch to a better more honest bank instead one who floats customers money to make a profit

No service. Caught them LYING! Avoid.. My ATM card was compromised so I drove over to report it and get a temporary card to pay my bills today. Skyline said the single rep was tied up all day. They suggested I go to Bell Tower shops or North Fort Myers, their only other locations open on Saturday. Drove to Bell Tower shops. There they said the single rep was tied up. I asked them to call North Ft. Myers. They went to back room came back and said they set it up and my waiting period there would be 20 min. Drove to North Ft. Myers. They said nobody had called called them about me and the waiting period would be 2 hrs. which was past closing. One of the last two were obviously giving me a bold faced lie. I wasted more than 2 hours driving to all these locations and near 60 miles. I want to sue them for any late fees and credit problems incurred by their avoidance to provide a temporary card. They all tell me they are terribly backed up on Saturdays and I could see the long lines. It is obvious that not only local management but corporate management have decided to deny service to customers by not having adequate staff working as needed. I can report the fraud online but not get a temporary card. Find a bank that gives you service..

Let’s make this clear that the tellers have the patience of saints! Very nice considering the dreadful management. Corporate management cuts corners and saves on paying tellers. There is one teller on staff at all times. Understaffing is a way to get people to force use the ATM. It’s a shame when our business needs don’t allow for ATM use. I understand there’s one off day from time to time, but there’s no effort to try and get more staff. Real low-class bank. I learned that local community banks pay better and focus on their customer needs. Big box banking is not convenient nor cheaper. It all comes from the top. MY MESSAGE TO BOA CORPORATE: 1. STAFF UP AND 2. PAY YOUR STAFF BETTER!

SAFEPASS does not work and no one seems to know how to help me in person or on the phone, they claimed was not gonna be ready till July 15th. today still not working. Called and again no one capable of helping fixing or send the issue by email. VERY BAD SERVICES

Horrible customer service. There were 15 customers in line and 1 teller. Management is inadequate and has no ability to make changes. This bank could not care about their customers. If you want to waste time, here’s your place to do it.

Iv been dealing with a very personal and unfortunate matter. I came to this location for help. Carlos has been nothing short of outstanding! Patient and knows what he’s talking about

The Manager at Bell Tower branch committed unethical, if not illegal acts against myself and a Bank of America customer. RUN LIKE HELL FROM BOA!

The customer service was amazing! We might have had to wait a little bit, but it was well worth it. Thank you all for your kindness and professionalism.