Bank of America (with Drive-thru ATM) Carmel Mountain Rd, San Diego

I went to 3 different locations to find a branch that is actually open, only to find out they only have one teller. So between going to these locations and the line for one teller I ended up spending 90 minutes to cash a check... Is that the level of service you are offering BoA?

They’ve recently remodeled and have one person helping everyone!!! How can there be only one teller for a bank this size? Had to wait 30 minutes in line

Haven’t been to this location since Poway Rd office reopened. Now they are closed again. So coming here I noticed a complete interior remodel. Then an extremely long line. Could not see a teller, so I told the guy behind me to save my spot, walked to what was the front of the line around a corner, and found 1 teller station. Obviously, they want us all to do banking from there ATM machines, and/or their app. It’s all about saving money and having less employees. But, let’s spend lots of money on remodeling the place, because, you know, the customers who should be doing banking from home or ATMs need the bank to look new and up to date for WHO? The employees that are being let go one by one for corporate bonuses.So obvious!

One working teller so that the line moves incredibly slowly. Only after two people in front of us complained did the manager open another teller window himself. However even after opening the second teller window, both tellers were blantenly and openly condensing and rude to the costumers in line. In addition, no apologies made for the slow line. Only rudeness to the remaining costumers after the outspoken ones left . Disappointed and astonished. Never had I've ever been so offended at the bank. We make it an effort to be understanding to the staffing shortage of these times. never once did the remaining costumers act rude to the staff, so the outright rudeness is uncalled for. 0 stars if I could. Going to fill an official complaint to their office.

Only one working teller, on construction forever, EXTREMELY long wait time, not efficient at all, bad idea, EXTREMELY poor customer service. BOA is good, but this branch is NOT GOOD AT ALL. Don't come here.

This branch and BOA as a whole is a big rip off bank that encourages and helps companies auto-renew and debit your account without any scrutiny. They're the worst possible bank. Their customer service reps are VERY VERY RUDE and their bank officers are incompetent. STAY AWAY FROM BOA. I just went to US Bank where I got more attention in one day than I got in a whole year from Bank of Russia.

Don't go to this branch! This branch is rediculous. Basically only one teller working here and you will need to be waiting for more than an hour No matter what! Bad customer service! They don't care about customers at all!!!!

This Bank of America branch and especially my teller Joanne is awesome. I run my own business and they always come through for my team. Thank you thank of America!

Nasser was great. I got a cashier's check in minutes. Which was drawn via iPad directly to a printer.

This Branch was one of my favorite till a mothm ago when the manager moved to another branch. I am not sure who is running the bank now but it is much less frirndly and slow.