Bank of America (with Drive-thru ATM) N Campus Ave, Upland

As of today, Jan 27 2022 - they are indefinitely closed. You can still use the ATMs. They have been closed for weeks now. Google Maps still shows their regular business hours, though, as of today.

Tried to drop off documents for our family's loan. Our agent wasn't available so I asked another person to help me. He literally put his hands up and said "I'd rather not" when I asked if I could leave the paperwork with him. He only reluctantly took them after speaking to his manager. I couldn't get over the complete lack of customer service. And it was not an isolated incident during our loan process. We do all our other banking with Chase. I will never do another loan with B of A- ever.

This is my first experience with a bank that WOULD NOT ACCEPT A CASH DEPOSIT. Previously I had made several deposits at this bank into a relative's account without a problem. Bank clerks in the past were accommodating in assisting me in making deposits into a relative's account. However, this particular bank clerk (Clarabell) refused my cash deposit unless I had the full account number. As a reference I showed her my previous receipts of my deposits in that bank. She informed me that the receipts were of no use without the full account number. When I requested a name search she also declined to help me. Left feeling frustrated. I will no longer do business at this bank in the Colonies, as I'd rather take a short drive to the next nearest Bank of America. Which, by the way, the next nearest Bank of America accepted my cash deposit, helping me in any way they could. That is what good customer service is. Perhaps the Colonies Bank of America could learn from their sister banks in reviewing customer service.

STILL waiting in line after waiting for 20 minutes! There’s about 6 people behind me still needing assistance. Only one person at the counter while 2 other women just walk around. Don’t come here if you’re looking to get in and out. Go to the one on Foothill

the worst Ever, nobody in this branch wants to work they are all sitting around and told me to use the ATM. IF i use the ATM What's the point of you sitting and looking at customers? where's managment?

I wish i would have seen the reviews before wasting my time here. 3:45pm and all the bankers are gone. Its not a holiday weekend. We got off early to talk to a banker about our account to find out they also left early.

I wish I could give them negative stars!! I have numerous complaints with Bank of America about this manager & assistances manager making up their own rules!! Don’t go to this branch! It should be closed down!!

This branch has to be the worst of the worst in customer service no matter what day of the week there is only one teller the line is 10 deep waiting 25 minutes all they keep asking how can we serve you can you use the ATM they should just close the branch and leave the ATM machines

Wondering when it is going to open. Need to get in safe deposit box

Poor customer service, needs improvement asap. Especially the manager, she didn't introduce herself and wasn't very knowledgeable.