Bank of America (with Drive-thru ATM) S Main Ave, Fallbrook

The bank itself has strange rules! I have a revocable trust account. Had to argue to keep them from printing that on my checks! Really, they don’t know what a revocable trust is?? Later, I wanted to check the balance on my account and deposit a check via the BofA app. Well, I couldn’t because a revocable trust account is treated as a 'business' account so I MUST go into the bank. I’m a senior citizen in the middle of a pandemic......since I’m FORCED to go out anyway.......I’m changing my 6 figure deposit to a more knowledgeable and customer oriented institution!

I made an appointment to meet with a specialist. I waited one half hour before my so-called specialist sauntered in, just after a family . I went up to this person and told her I had a xxx o'clock appointment and she was surprised. She never knew. I even got a confirmation the day before. She still took the walk-in family. So I walked out.

To all who may read this, please don't do business with this bank, unless your Mexican! I have tried several times to do business with this branch called Bank of America in Fallbrook and have unsuccessfully been able to get any positive results. I felt it was time to write a review today. I am proud to say that I am of Ethiopian descent, and know for a fact that this bank profile and are racist!!!! A couple of years ago, I once tried to get checks verified at this bank before I deposit them into my bank account and the manager and tellers wanted my ID and was acting like I was trying to steal from them, and I wasn't trying to cash the checks at this branch. Please know that the checks were drawn from this bank, and I had a right to get the checks verified before depositing them or cashing them to make sure they were good first. The bank manager at this bank had the audacity to take the checks from me as if they were stolen! The checks were electronic checks that were printed out to be deposited, and I have no problem depositing business checks to my bank. Fast forward to today, I tried to get a cashier's check from this bank, even though I don't have an account with them, I am still able to go to any bank branch to get funds transferred from my bank to get a cashier's check. I verified on the phone with Bank of Americas's 800 number 3 times before going to this branch to be able to do this before I even went to this bank because it was an emergency, and was told that it is at the discretion of the bank if they want to do it or not. I am convinced that since they did NOT want to do it, is mainly because they are RACIST! I watched other customers come into the bank while I had to patiently wait for a manager to help me, and noticed that they treated everyone else kindly, especially the Mexicans. Mind you, I am not racist, this is just what I've noticed the few times that I have visited this branch. I have vowed that I would never go into this bank again when they thought I was some kind of thief or criminal when they didn't want to verify customer's checks for me before but, I had to go into the branch today because I needed to get funds immediately for an emergency and my bank is located out of state. I could not withdraw the large amount of funds from the ATM. The tellers and manager at this bank are not friendly at all, and they do profile people as if they are criminals and by far very racist!! This branch was afraid and scared to give an Ethiopian (black) doctor a cashier's check for $17,000...point blank! I wonder if they were afraid because maybe I wasn't to have that much money in my account. I will never attempt to do any business with this bank ever again!

I have been a customer of Bank of America here in Fallbrook since 1998. Over the years I've had what I consider to be Personal, Down Home, service by every one I've come into contact with.. With computerization, I've become an "On Line" customer and rarely visit the Bank. I had occasion to go in this afternoon to deposit a check, and once again, I found myself being treated like an Important Customer, by one of the friendliest Tellers I have ever had the privilege of dealing with. If you drop in some day, and are fortunate enough to be served by Evelyn you will see what I mean. Since I rarely go in, she patiently walked me thru sliding my ATM card, etc. to complete the transaction. When we were finished, she sent me off with a smile, and warm, friendly goodbye. I was totally satisfied today, and look forward to my next visit to our Local BofA.

I'll give this place a generous 2 at this time. My company banks with BoA and once in a while they give me a "live" check which I then have to try and cash. The first time it was a slight issue to cash a check from another BoA branch even though my company is a billion dollar company - but this last time was the topper - I was advised there was an "issue" with my billion dollar company's account - hhmmmm, so I called the company - nope no issue at all on our side. Maybe it's because they just didn't want to cash a check for me - not sure but with this being the second time with an issue here I'm thinking there is something more it than just coincidence.

Horrifically bad customer service. Managers know nothing and make up answers that are inconsistent tax and banking regulations. Don't bother with this bank if you need anything other than very basic services.

Spent about two hours notarizing my apartment lease here and Gloria was extremely kind, helpful and knowledgeable and she did an amazing job notarized documents and even printed and faxed them for me.

Best to have an appointment if you need to speak with a financial representative. Slow, but gets the job done.

Scammers, appear to be stealing for our coward president. Equally as worthless.

No actual person to talk with. It is all video conference. Wait 10 minutes and they say I have to go to an actual banking center.