Bank of America (with Drive-thru ATM) Mundy Mill Rd, Oakwood

Just want to put this out there, you NEED to make an appointment in order to get attended right away. These people who work here are professional. I was coming in, had made an appointment the week before and got attended about 4-5 minutes after I got there (keep in mind this is the fastest I’ve ever been attended). And I want to brag on this one worker there, Jessica. Jessica was super sweet to my family and I. She constantly kept doing her work and made me feel comfortable while being in there. It was beyond amazing! I never really get people like that. The people I usually get with are the type of people who are like “I attended you, there’s the door”. But Jessica was super different! If she hasn’t gotten a raise yet, she needs to get one ASAP. Also I went in about a month ago and just now decided to write a review.

Oder building but great service. Even though they were a little short staffed especially around the holidays they were fast, kind, and I was able to get everything done I needed to do. I am new to the area so getting in and out of the parking lot was a little bit of a challenge but now that I know I will have an easier time.

I have been a customer with Bank of America for over 15 years. Lived in New Jersey, Florida, and now Georgia. My only complaint is there are never enough bank tellers! Like another review mentioned, there can be 4 people walking around doing nothing, but that poor one teller with a line full of people! Poor customer service for sure! Also, due to covid this bank is always closed! Don't understand that! Stores are open, doctors are open, restaurants are open, etc. I live too far to be going to Gainsville or Buford. I live in Flowery Branch and Oakwood is the only location within 15 minutes. I really wish this branch would be more considerate of their customers! I hesitate to switch banks because I have all my direct deposits here and don't want to switch.

one teller one busy friday. Theres a line going out into the parking lot. The bank just re opened after being closed for 2 weeks. "We are short staffed at this branch" the manager says... but never does anything to change that.

Everyone working there is very kind, caring, and helpful! I’ve banked with them for years and have never had any problems. Bank of America’s mobile app also makes banking so convenient and easier to keep track of your finances.

Soooo slow... drive thru is closed at 10am so I went inside and there's only one teller and about 5 clients in line... been waiting for 15 minutes and line hasn't moved at all. Some nice lady asking everyone what they need. Not sure why she isn't behind the desk helping the other teller.... EDIT/UPDATE: 3 weeks later and the line is still to the door and still only one teller behind the counter.... ridiculous. I only come here bc my work uses this bank for whatever reason. If it were my personal account, I would close it bc of this neighborhood location. How are the more than 3 ppl working here but they're not behind the counter when there's 15 ppl in line?? I don't understand.

I don't have a problem with Bank of America - just a problem with this location in Oakwood GA. Drive up window is hardly ever open. And there's always a long line when you go in. Not to mention they are only open 9am-4pm. UPDATE: Ok - so ALL banks no longer have the drive-thru - one of the features that I used constantly. I have since closed my accounts with them and went across the street to BB&T - great customer service there.

RUDE!!!!!! The branch near my house closed and each time I go to this branch the tellers are RUDE!!!!!!!! Apparently it is not in their job description to look up a customers account to help make a deposit. I had my drivers license and BOA debit card and was told I could go to the ATM to make my deposit, normally I do that because I cannot stand the people here- but I had cash- and change that I rolled since they no longer accept loose change. My question for YOU BOA- how do I deposit rolled coins in the ATM? AND why are the people in the bank not allowed to help look up a checking account number? I thought we were moving away from paper checks...? I have been a costumer for over 40 years- but I am closing my account. I am done!

I was provided fast and efficient help. The ATM works well for depositing​ money and checks.

It is very annoying to see three people who work in the bank walking around doing nothing with one teller trying to help 12 customers. It is simply poor management and poor business management. Withdrawing all my money and putting it in a bank that values their customers