Bank of America (with Drive-thru ATM) Bald Eagle Dr, Marco Island

The WORST EVER!!! STAY AWAY AT ALL COSTS!!! Terrible attitude from the bank manager & teller. Branch manager argued with me for 30 min before she reluctantly arranged for help but by the person who's incompetent & therefore couldn't help. I spent 1,5 hrs at this branch & accomplished nothing, which was especially terrible b/c it was time sensitive issue. I honestly believe that my cleaning lady understands the banking process better that this VP/branch manager Heidi at this location. Her attitude is HORRENDOUS & she's utterly incompetent: truly the worst combination possible. She was unable to help this poor guy from Merryl Lynch to help us who was truly very nice but had no clue as to what he was doing. I am writing this review sharing my experience to direct people away from this branch so that they don't have to go through this terribly aggravating experience & tremendous waste of time. It took branch manager down the street in South Naples literally under 7 min to fix the issue & she didn't require the copy of the SS card? Who carries SS card with them? Turns out it wasn't needed. That's exactly why I don't trust BoA with my investments or serious banking b/c of their inconsistent customer service & ability to accomplish simple tasks. I've been with BoA for 26 yrs & this experience has been by far one of the worst. Do yourself a favor: avoid them & go to the branch down the street. You'll be in & out in no time & will get all your stuff done with the smile on their faces!

Worst customer service ever. Waited for 15 minutes online to be transferred to Quickbooks. I wanted Quicken QFX files. Told them that and when I was transferred I was again on a phone menu that didn't give me options for Quicken. Nor did it allow to speak with a real person. Nit the first time I have had a hard time connecting with an actual person. Even the below response is useless. Guess they don't want to discuss my concerns.

I needed some loan information from B of A. The teller wasn't much help but the Financial Manager overheard the exchange and stepped in. I am so happy as she was on her game. Brought me into her office and got right down to business and addressed my question. I do believe her name was Heidi? Should have grabbed a business card. Pretty solid experience and will be back if I need to move some monies around. Thanks!!!

Can't believe i had to argue with Laura for straight 20 minutes she didn't even bother turning on the computer to see what's the problem with my case she is a disaster and a half.

Rude blond headed woman working behind counter. With visible tattoos on her arms ...🤮. This why I don’t Bank with BOA...

On vacation went to get documents notarized and I walked out saying “what a pleasant experience!” Thank you for your help!

Never enough help. Always have a wait of 15 minutes or longer in line.

Great attention from CARMEN she was so gentleman thanks thanks

Cant believe xlosed on Saturday. When moost people can take care of banking needs.

Soooo sloowwwwwww! If you go through the drive through...expect a long wait.