Bank of America (with Drive-thru ATM) W Genesee St, Camillus

I used to love it here! Both my checking and a few saving account are here currently. I was looking to open up a credit card through Bank of America as well. With the locations being closed there is very limited to no support. I stopped using one of my savings accounts and tried to close it. However, it isn’t like I can walk into a bank and ask for assistance that way. I don’t know of any way to close it through the app; it’s not like their “Erica” is helpful. By the time I found their customer service number I had a negative balance I was forced to pay due to their negligence. To not give me options to close the account and then charge me for it is bad business. This bank is not set up to be online banking only. I do plan on finding a bank that is open to speak with and moving my accounts over.

I am very disappointed in Bank of America. I’ve been a customer for many years. I’ve had that little $600 credit card and more than proved I was worthy. And because I had fraud on my account in February. And one of your agents recorded. “I made delinquent payments “ instead of fraudulent activity. You reviewed my credit report and closed my credit card. And in order to reopen my credit card you want to run another credit inquiry. So not only have you hurt my credit report further once. You want to hurt it again with another inquiry. I already proved myself worthy over the last 5 yrs. I bring $20000 plus a month to your bank. I will close all of my accounts. And take my banking elsewhere. Over a $600 credit card. That you wrongfully closed and your fraud department wrongfully notated. I did not have delinquent payments. It was fraud. Not my fault and you make a good customer pay for. I will also publish this everywhere. Unless Bank of America rectifies this.

Nice branch inside. This looks like a modern branch and a bank that is willing to invest into it's locations. The staff here are helpful and friendly. They're always trying to upgrade you into a new banking experience when you stop in, but you can dodge those questions easily. Good bank with lots of other local branches around locally and nationwide.

I went in with my wife to open a checking account and will never go back to this particular branch. We had an outstanding balance of a 450 dollars and wanted to pay it, which would resume our bank account. We called recovery services and the agent told us it would be okay to pay this balance. We went in and we were assisted by a woman named Janice (older woman, very snobby accent). She refused to help us, saying it was the BoA's policy to refuse to let us reopen a new account unless we paid the balance in cash. (PS-We had a 35000.00 check that was owed to us) She stated that she was not allowing us to have an account and that we would have to go elsewhere. She was rude, very unprofessional, took a letter from my wife's hands that had nothing to do with the bank issue and had judgemental tones in her voice. It was as if she thought we had a fake check or it was impossible for a young couple to have this amount of money. Long story short, we went to another BoA branch and had NO PROBLEM opening a new account. Either she was a judgemental bitter old person and lied about BoA policies or she simply didn't want us to open an account at her branch. Either way, we got our account opened and I felt she was lying to us to hide her contempt for a younger couple who had done well for themselves and simply wanted to open an account.

I see why this place has terrible reviews! I'll be glad to add to it! Came in and right of the bat the teller "Andria" had a mean look on her face and her attitude stunk almost as bad has her breath! Very rude and nasty employees and Matt should do something about his terrible mustache!! Andria should be fired ASAP. This location sucks!

VERY Unprofessional!!! staff seemes to have no clue on how to do their job. This place is the worst branch I have ever experienced. DO NOT RECOMMEND! YOUR BETTER OFF GOING TO A DIFFERENT BRANCH!

I WOULD GIVE A NEGATIVE STAR IF THERE WAS ONE AVAILABLE!! ANDRIA THE TELLER HAS A STANK ATTITUDE! VERY RUDE AND MATT IS ALSO JUST A RUDE AS WELL!! THIS BRANCH IS ABSOLUTELY TERRIBLE AND THE ENTIRE STAFF NEEDS TO BE FIRED!!! ESPECIALLY STANKY ANDRIA!!

Called 5 times, no answer, waited in line for over an hour once I got there and was mistreated by Tiffany who was working there, no manager on duty?

Bad service. Felt that I was discriminated.

Both outside and inside atms down only one teller not worth the wait.