Bank of America (with Drive-thru ATM) N Wales Rd, North Wales

Go to bank to get questions answered on how to setup trust. MJ says no can't do it. After leaving I get 5 calls from her yes, legal dept says we can do it. Make a follow-up appointment with MJ. Get there she says she can't do it and associate that can has an appointment at the time I made an appointment with her. Why didn't she tell me that? Then she says let me check with legal. But she already did - why call again? Ten minutes later she says legal says they can't do it. Two trips and two episodes of total waste of time. Don't go there.

Went here after they said tpp as well Yet we know you dont need to nope A reputable company there is no need And we know this also to notes card. The other bank said 30 days for a card And would not issue a card over exp? This is not true an id is an id surely They were being devious truly too Over bribery? You were all deceitful You know urban combat the hardest When its all you verse me surely... And you play lets not talk about it Why? Yea your welcome For my service friends...

Waiting in line forever while one guy behind the window is just doing nothing and another in his "office" is staring at his computer. I'm sure they have good reasons but in the meantime, 4 people are waiting in line. Certainly they don't make their customers their priority.

This is probably the worst banking experience I've EVER HAD! I called about opening an account for my 16 year old daughter and asked what I would need to bring with me. First of all the teller gave me incorrect information so I asked to speak with a branch manager and she transferred me to a lady whos name was Lerma or something like that. She informed me that my daughter who is 16 years old would need to deposit and maintain a minimum balance of $300.00 to open a savings account. I asked her specifically why my other daughter opened a checking and savings account in the bank of america in doylestown didn't have a minimum balance requirement and she said there were different types of savings accounts and that I'd have to come into the NORTH WALES BRANCH LOCATION to discuss the details with her in person and she couldn't discuss that over the phone. I asked several other questions about what type of identification she needed to bring to open an account and she said a drivers license was required ...I explained that she JUST turned 16 and only had her lerner permit which did not have a photo and she said that would not be good enough. Then when I told her I had her student id, her social security card, and her birth certificate she asked me if she could place me on hold so she could ask to see if that would be ok, ..well after holding for over 20 minutes literally and realizing that nobody was goung to pick up I hung up and called the bank of america in doylestown pa. They told me she didn't have any minimum balance required for a checking/savings account as long as she was under 18 and I would just need to make it a joint account for her to get started. The entire ordeal with the NORTH WALES LOCATION is that it seems like nobody has been trained and they don't give the correct information to something as simple as putting my money in their bank to open an account. They made it like I was applying for a million dollar linen of credit! What a total nightmare . I would NEVER recommend for ANYONE to go to the Bank of America in North Wales PA. They are the WORST!

Not enough tellers to assist customers. Manager or Sales person is playing games on his cell phone while I have been waiting for over 15 minutes. Aweful experience.

Went to cash my check just like I do for the last few fridays and my id expired 2 days ago and with what is going on in the world I couldn't go get my new drivers license they wouldn't cash my check.

This is branch closed due to Covid. But remains closed in order to make Bank Of America money while hurting both employees and customers.

Made an appointment and waited 30 min after that time only to see banker begin longer process with other client. I left.

I am satisfied with the service

Why only ATM .?? Pls help us