Bank of America (with Drive-thru ATM) E V, Scottsdale

This location has been closed for several months now due to the pandemic. I received ZERO notice about this, and only found out recently on their website when I tried to make an appointment to access my safe deposit box. In order to access my safe deposit box, I had to submit an appointment REQUEST by email. After sending my appointment request, I received an auto-reply advising it takes 1-3 business days for them to respond. After 1 business day of hearing nothing, I called customer service. They advised that although my request would be escalated, it STILL may take an ADDITIONAL 2-3 business days for someone to reach out to me just to SET UP an appointment. They also advised that it could be days or weeks before the first available appointment because arrangements need to be made for a guard to be on site. It would have been nice for BoA to provide box-holders notice of their intention to "temporarily" close this branch and advise that it could take weeks before getting an appointment to access safe deposit boxes. I'm sure the lack of notice was intentional on their part to avoid customers from emptying out their boxes and cancelling their box rentals.

On a normal Wednesday afternoon there is a huge line and 1 teller. The hours at this location are terrible. 10am - 5pm which is great if you don't work and enjoy standing in lines.

Tellers are nice but there's usually only one when the lines are 30 people deep. Bank of America's policies suck. I own a business that I'm having to have multiple account numbers for some of the people I do real estate with. I've known the manager for years and now they give me a hard time when I need a routing number. The customer service sucks with the amount of money that we flow through that place. I will be having my company close these accounts as soon as I can do the lack of customer service from management

The branch manager is extraordinarily unprofessional. Very tacky and inappropriate that he comes onto my girlfriend every time she enters the bank. Retail banking shouldn't be a pick up joint. Unfortunately, he has made it so uncomfortable for her that she doesn't even walk into the bank. How can BofA not vet their employees more carefully?

Was seen right away without an appointment to transfer funds internationally. Staff was courteous, efficient and respectful. Process was explained to me along the way. Excellent customer service!

Teller refused to make change for a $100.00 because I didn't have an account with them. This is a bank that is where the money is. I will never use your bank and say to all change banks.

Bank of American doesn't care your small Business, they said : “Whatever you Want to go, and I don't care” , Also they will charge tHe money on the account whenever they like. No solutions.

Terrible service. One person at teller windows. In order to ask a simple question, you need an appointment. One of the worst banks in town.

This is such a poor branch. The people are nice enough and they just repainted the exterior, but the ATMs rarely work or are inoperable all together.

Every time I go there there is a huge line only 1 teller it’s so inconvenient for us as costumer to wait that long .. twice I left to go another location to get better service.